Signing in as a front desk opens Front desk first. The sidebar keeps the screens below one click away; what you can open is whatever your practice’s role for you allows.
/home/front-deskArrivals, tokens, today’s diary and payments at the desk/todayRun the day’s patient queue with tokens/patientsRegister patients and find their records/calendarBook and manage appointments/tokensShow now-serving tokens on a waiting-room screen/dayClose the day’s cash, cards and UPI against what was billed/leadsTurn enquiries into booked consultations/noshowSpot likely no-shows and refill their slotsRain is the assistant in every screen, by voice or text. These are requests the assistant is taught for this role. It reads only what you may read, and anything that changes a record comes back as a card you confirm.
What Rain prepares for a front desk to confirm: book an appointment for a patient with a clinician; create a to-do for yourself, a colleague or a team; move an admitted patient to another bed; register a new patient; order lab tests for a patient; admit a patient to a free bed; draft the bill for a patient’s closed visit (not finalised); mark a patient’s lab sample as collected; record a scanned dose as given on the eMAR; complete a dispense already made up for a patient; record a payment against a patient’s bill; report a safety incident for the quality team to review; mark one of your to-dos (or your team’s) done; ask for a porter (a transfer, a sample run, equipment or a pharmacy run); issue a visitor pass for an in-patient’s visitor; reject a sample: cancel its test with the reason, to be collected again; receive a sample at the lab from a courier manifest; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; move a patient’s imaging worklist entry (arrived, started, completed or discontinued); check a patient in for today’s appointment (opens the visit and the queue token); cancel a patient’s upcoming appointment, with the reason; move a patient’s upcoming appointment to another time with the same clinician; mark a patient who did not come for today’s appointment as a no-show; call the next waiting token (or a named one) to a room; skip a token that did not answer the call; log a new enquiry (lead) with a name and phone number; mark an enquiry as contacted, with what was said; log a complaint (grievance) as the person made it; raise a refund request against a patient’s payment (approved by someone else); make a price quote (estimate) for a patient from the clinic’s price list; take an advance deposit against an in-patient’s stay; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve a colleague’s petty-cash expense claim; reject a colleague’s expense claim, with the reason; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; approve or decline an on-call swap someone asked for; take a bed-cleaning (turnover) job; finish cleaning a bed you took (the checklist, and anything not done); raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; log a weighed bag of biomedical waste by colour category; log a patient a referring doctor sent in; acknowledge a referral to the doctor who sent it; move an ambulance run to its next step (dispatched, on scene, transporting, arrived, closed); send a patient their signed lab report, as the PDF; send a patient their discharge summary, as the PDF; send a patient their signed certificate, as the PDF; record a call about a critical result: who you reached and that they read it back; resolve a withheld medicine pack: returned, destroyed or released after a check; take a study on the reading list to read it; verify a bed someone else cleaned, so it shows ready for the next patient; countersign a consent you are the named witness for; start screening a patient put forward for a trial; start an interpreting session you are booked for; close an interpreting session you gave as done; accept a locum shift offered to you; say you have read the policy version in force (your acknowledgement, by name); confirm a delivered porter job arrived, which closes it; mark an item the auditor asked you for as handed over; close an action from an M&M review as done, saying what was done; close an action from a mock drill as done, saying what was done; close an ISO 15189 (NABL) readiness gap, saying how it was closed; close a complaint you own: the resolution, and how the patient was told; resolve a concern raised on a patient-relations round, saying how; claim released theatre time, saying what it is for; resolve a denied claim’s work-item: recovered (with the amount), written off, or appeals exhausted.
Say “Brief me” for a spoken summary of your day. More in the Rain guide and on what each role says.