Signing in as a quality officer opens Incidents first. The sidebar keeps the screens below one click away; what you can open is whatever your practice’s role for you allows.
/incidentsReport safety incidents and fix root causes/outcomesMeasure treatment results with patient scores/carequalityTrack clinical quality indicators across sites/auditSee who viewed what, when and why/grievancesHandle complaints with owners and deadlines/surveysAsk patients how the visit wentRain is the assistant in every screen, by voice or text. These are requests the assistant is taught for this role. It reads only what you may read, and anything that changes a record comes back as a card you confirm.
What Rain prepares for a quality officer to confirm: create a to-do for yourself, a colleague or a team; report a safety incident for the quality team to review; mark one of your to-dos (or your team’s) done; log a complaint (grievance) as the person made it; close a huddle item, with what was done; close a committee action as done, saying what was done; close an ISO 15189 (NABL) readiness gap, saying how it was closed; close a HIPAA risk as mitigated or accepted, with the closing note; close a complaint you own: the resolution, and how the patient was told; resolve a concern raised on a patient-relations round, saying how.
Say “Brief me” for a spoken summary of your day. More in the Rain guide and on what each role says.