Get started
Role guide

Operations manager guide

The rota, stock, assets, breakdowns and the pharmacy directory; keeps the hospital running.

The demo opens as Rajesh Gupta, with invented patients. The bed board, the theatre list, and the day’s numbers.
  • Nothing runs out and nothing expires on the shelf
  • Breakdowns fixed before they stop a department
  • Every shift staffed
Your front door

Where the operations manager lands

Signing in as a operations manager opens Operations today first. The sidebar keeps the screens below one click away; what you can open is whatever your practice’s role for you allows.

  • Operations today /home/operationsBeds in use, the waiting room, who is on shift, open incidents and no-shows
  • Stock /stockTrack stock with batches and expiry dates
  • Rota /staffStaff duty rota, leave and certificates
  • Assets /assetsTrack equipment, AMCs, calibration and what it is all worth
  • Breakdowns /ticketsReport breakdowns and track repairs to closure
  • Procurement /procurePurchase orders from indent to goods received
  • Approvals /approvalsApprovals that need the right people to agree
Everyday apps

Apps a operations manager uses

StoreStockTrack stock with batches and expiry datesStaffDeskStaff duty rota, leave and certificatesAssetPulseTrack equipment, AMCs, calibration and what it is all worthServiceDeskReport breakdowns and track repairs to closureProcureFlowPurchase orders from indent to goods receivedMakerCheckerApprovals that need the right people to agreeTrackLineFollow a patient’s journey step by stepLabelPressPrint labels, wristbands and stickersKeyRingYour own API keys and connections, sealedCalendarSyncKeep your Google or Outlook calendar in step with your diaryBedsideMenuLet inpatients order meals from bed, kept inside their diet’s salt, calories and fluidRxScanDigitisePhotograph a paper prescription and check Rain’s draft before it goes on the counter
Rain

What to ask Rain

Rain is the assistant in every screen, by voice or text. These are requests the assistant is taught for this role. It reads only what you may read, and anything that changes a record comes back as a card you confirm.

  • “Show the staff rota”
  • “Open stock”
  • “Which items are below reorder level?”
  • “Show breakdown tickets”
  • “Open the asset register”
  • “Show who is on call now”
  • “Open procurement”
  • “Show approvals waiting for me”

What Rain prepares for a operations manager to confirm: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; approve or decline an on-call swap someone asked for; raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done.

Say “Brief me” for a spoken summary of your day. More in the Rain guide and on what each role says.

More roles

Other role guides

Next: Quality officer →