It checks the whole practice every five minutes, around the clock, tells the right person what needs them, and prepares the next step as a card in their AI Inbox. It acts alone only on the low-risk chores your clinic allows.
23 signals, checked every five minutes, per clinic. Each can be switched off.
Critical results not acknowledged
Results waiting for review
Lab tests past their turnaround
Imaging waiting to be read
High early-warning scores
Overdue medication doses
Blood requests
Ambulances waiting
No-shows today
Follow-ups not booked
Unanswered enquiries
Voice Inbox items
Incidents not reviewed
Record requests due
Leave requests pending
Average waiting time
Low stock
Expiring stock
Prescriptions to dispense
Unpaid bills
Pending pre-authorisations
Overdue tasks
Bed turnaround
Three levels, chosen by the clinic
Per signal and per role, with quiet hours and a daily cost cap.
1NotifyTell the right role, in the bell or on WhatsApp, with a one-line reason. A morning brief and an evening summary round off the day.
2PreparePut the action in an AI Inbox as a card: “Re-order insulin, 20 vials — Confirm”. A person decides.
3Auto-run, low risk onlyOnly what the clinic switched on: patient reminders, creating a task, escalating after a set number of hours.
Hard limits
What it will never do.
✕Write anything clinical: no prescriptions, orders, notes or results
✕Finalise a bill or move money
✕Message a patient who has not consented, or during quiet hours
✕Act beyond the level the clinic chose, per signal and per role
✕Spend past the clinic’s daily cost cap
An AI Inbox for every person
Each prepared step waits for the person whose job it is.
PreparedRe-order insulin, 20 vialsStock below par in the main storePrepared for the store keeperConfirmChange
PreparedReview 3 critical resultsWaiting more than 30 minutesPrepared for the doctor on dutyOpenSnooze
PreparedRemind 4 patients due tomorrowLow risk: runs by itself if the clinic allows itConfirmChange
Example cards with invented details, not real records.
Questions, answered
Is the 24/7 operator live?
Yes. It is on for every clinic by default: it tells the right role and prepares cards, but acts alone on nothing until the clinic chooses to allow it. Quiet hours run from 10 pm to 7 am for anything that is not critical, and a manager hears about a finding left untouched for four hours.
How is it different from Automations?
Automations, live today, sends the reminders and chores you switch on. The operator watches the whole practice for signals, tells the right person and prepares the next step for them to confirm.
Can it act without a person?
Only for the low-risk actions a clinic enables — reminders, tasks, escalations — and never for anything clinical. Everything it does is logged with the reason.