The requests below are the ones the assistant is taught for each role, in English and Hindi. It answers from what that person may read, and every change waits for their confirm.
DoctorSees patients in the clinic and on the wards: consults, prescribes, orders tests, reviews results and signs the note.
“Open my queue”
“Who is my next patient?”
“I have seen Ramesh Kumar’s potassium, acknowledge it”
“How many results are waiting for me to review?”
“Is patient ka BP 140 by 90 note karo”
“Paracetamol 500 din mein do baar, paanch din ke liye likho”
Prepares for confirmation: book an appointment for a patient with a clinician; record vital signs for a patient; create a to-do for yourself, a colleague or a team; move an admitted patient to another bed; register a new patient; write a prescription for a patient; order lab tests for a patient; add a clinical note to a patient’s visit; admit a patient to a free bed; acknowledge a patient’s reported lab result (clinicians); mark a patient’s lab sample as collected; record a scanned dose as given on the eMAR; complete a dispense already made up for a patient; report a safety incident for the quality team to review; add a patient’s SBAR note to the ward’s open handover; tick off a task from the ward handover; mark one of your to-dos (or your team’s) done; record an early-warning (NEWS2) observation set for an in-patient; record your response to an open early-warning escalation; record a fluid intake or output for an in-patient; record a pain score (0 to 10) for an in-patient; record a wound assessment (size and exudate) on an open wound; record a restraint check (circulation, skin, fluids offered); record a daily line/tube review (still needed or not); close a shift goal on a patient’s nursing care plan (met, partly or not met); order an in-patient’s diet for the kitchen; add a ward-round note to an in-patient’s stay; ask for a porter (a transfer, a sample run, equipment or a pharmacy run); issue a visitor pass for an in-patient’s visitor; enter the results of a patient’s lab test; sign (verify) a patient’s resulted lab report; reject a sample: cancel its test with the reason, to be collected again; receive a sample at the lab from a courier manifest; verify and release a result the auto-verification rules held back; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; sign a patient’s drafted radiology report; move a patient’s imaging worklist entry (arrived, started, completed or discontinued); check a patient in for today’s appointment (opens the visit and the queue token); cancel a patient’s upcoming appointment, with the reason; move a patient’s upcoming appointment to another time with the same clinician; mark a patient who did not come for today’s appointment as a no-show; call the next waiting token (or a named one) to a room; skip a token that did not answer the call; log a new enquiry (lead) with a name and phone number; mark an enquiry as contacted, with what was said; log a complaint (grievance) as the person made it; make a price quote (estimate) for a patient from the clinic’s price list; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; approve or decline an on-call swap someone asked for; take a bed-cleaning (turnover) job; finish cleaning a bed you took (the checklist, and anything not done); raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; log a weighed bag of biomedical waste by colour category; log a patient a referring doctor sent in; acknowledge a referral to the doctor who sent it; move an ambulance run to its next step (dispatched, on scene, transporting, arrived, closed); send a patient their signed lab report, as the PDF; send a patient their discharge summary, as the PDF; send a patient their signed certificate, as the PDF; approve a colleague’s restricted antibiotic request, with your reason; decline a restricted antibiotic request, with the reason; approve a colleague’s request to use a restricted medicine for one patient; decline a request to use a restricted medicine, with the reason; answer a patient’s question about one of their results; record a call about a critical result: who you reached and that they read it back; crossmatch a compatible unit against a patient’s open blood request; stop a running transfusion for a reaction, and say what happened; approve a pharmacy’s request to substitute a medicine you prescribed; refuse a pharmacy’s substitution request, with the reason; resolve a withheld medicine pack: returned, destroyed or released after a check; confirm what a patient’s brought-in medicine strip is (the suggested match); release a QC lockout on an analyte, with the corrective action taken; take a study on the reading list to read it; record that you counselled a patient about their thalassaemia screening result; verify a bed someone else cleaned, so it shows ready for the next patient; move today’s listed case into theatre (after its WHO sign-in); move a case out of theatre as completed (after its WHO sign-out and the count); sign a certificate prepared in your name; countersign a consent you are the named witness for; acknowledge a new order on a ward patient, so the ward acts on it; countersign a verbal or telephone order you gave; approve a recorded voice note for a patient, once you have listened to it; pick up a remote-monitoring alert (acknowledge it); start screening a patient put forward for a trial; start an interpreting session you are booked for; close an interpreting session you gave as done; accept a locum shift offered to you; answer a colleague’s specialist question; record a nurse-line call-back you made, with what was said; close a post-op call escalation with who was told and what was done; close a huddle item, with what was done; respond to an escalated neuro observation; record the first antibiotic given to a chemotherapy patient with fever; say you have read the policy version in force (your acknowledgement, by name); sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason; confirm a delivered porter job arrived, which closes it; mark an item the auditor asked you for as handed over; close an action from an M&M review as done, saying what was done; close an action from a mock drill as done, saying what was done; close an ISO 15189 (NABL) readiness gap, saying how it was closed; close a complaint you own: the resolution, and how the patient was told; resolve a concern raised on a patient-relations round, saying how; claim released theatre time, saying what it is for; resolve a denied claim’s work-item: recovered (with the amount), written off, or appeals exhausted.
Front deskRegisters patients, books and checks them in, runs the tokens, takes payments and answers enquiries at the counter.
“Book Ramesh Kumar with Dr Rao tomorrow at 10”
“Open the appointment diary”
“Who is still to arrive today?”
“How many patients are waiting right now?”
“Naya patient register karo, naam Rakesh Yadav, umar 50”
“Kal subah dus baje Dr Mehta ke saath appointment book karo”
Prepares for confirmation: book an appointment for a patient with a clinician; create a to-do for yourself, a colleague or a team; move an admitted patient to another bed; register a new patient; order lab tests for a patient; admit a patient to a free bed; draft the bill for a patient’s closed visit (not finalised); mark a patient’s lab sample as collected; record a scanned dose as given on the eMAR; complete a dispense already made up for a patient; record a payment against a patient’s bill; report a safety incident for the quality team to review; mark one of your to-dos (or your team’s) done; ask for a porter (a transfer, a sample run, equipment or a pharmacy run); issue a visitor pass for an in-patient’s visitor; reject a sample: cancel its test with the reason, to be collected again; receive a sample at the lab from a courier manifest; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; move a patient’s imaging worklist entry (arrived, started, completed or discontinued); check a patient in for today’s appointment (opens the visit and the queue token); cancel a patient’s upcoming appointment, with the reason; move a patient’s upcoming appointment to another time with the same clinician; mark a patient who did not come for today’s appointment as a no-show; call the next waiting token (or a named one) to a room; skip a token that did not answer the call; log a new enquiry (lead) with a name and phone number; mark an enquiry as contacted, with what was said; log a complaint (grievance) as the person made it; raise a refund request against a patient’s payment (approved by someone else); make a price quote (estimate) for a patient from the clinic’s price list; take an advance deposit against an in-patient’s stay; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve a colleague’s petty-cash expense claim; reject a colleague’s expense claim, with the reason; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; approve or decline an on-call swap someone asked for; take a bed-cleaning (turnover) job; finish cleaning a bed you took (the checklist, and anything not done); raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; log a weighed bag of biomedical waste by colour category; log a patient a referring doctor sent in; acknowledge a referral to the doctor who sent it; move an ambulance run to its next step (dispatched, on scene, transporting, arrived, closed); send a patient their signed lab report, as the PDF; send a patient their discharge summary, as the PDF; send a patient their signed certificate, as the PDF; record a call about a critical result: who you reached and that they read it back; resolve a withheld medicine pack: returned, destroyed or released after a check; take a study on the reading list to read it; verify a bed someone else cleaned, so it shows ready for the next patient; countersign a consent you are the named witness for; start screening a patient put forward for a trial; start an interpreting session you are booked for; close an interpreting session you gave as done; accept a locum shift offered to you; say you have read the policy version in force (your acknowledgement, by name); confirm a delivered porter job arrived, which closes it; mark an item the auditor asked you for as handed over; close an action from an M&M review as done, saying what was done; close an action from a mock drill as done, saying what was done; close an ISO 15189 (NABL) readiness gap, saying how it was closed; close a complaint you own: the resolution, and how the patient was told; resolve a concern raised on a patient-relations round, saying how; claim released theatre time, saying what it is for; resolve a denied claim’s work-item: recovered (with the amount), written off, or appeals exhausted.
Ward nurseRuns a ward shift: observations, medicine rounds, early warnings, handover and the beds.
“Open my ward”
“Show the eMAR”
“Which doses are due in the next hour?”
“I have scanned and given bed 7’s ceftriaxone, record it”
“Bed 5 ka pulse 92 aur BP 110 by 70 likho”
“Agle ghante mein kaunsi dawai deni hai?”
Prepares for confirmation: record vital signs for a patient; create a to-do for yourself, a colleague or a team; move an admitted patient to another bed; register a new patient; order lab tests for a patient; admit a patient to a free bed; draft the bill for a patient’s closed visit (not finalised); mark a patient’s lab sample as collected; record a scanned dose as given on the eMAR; record a payment against a patient’s bill; report a safety incident for the quality team to review; add a patient’s SBAR note to the ward’s open handover; tick off a task from the ward handover; mark one of your to-dos (or your team’s) done; record an early-warning (NEWS2) observation set for an in-patient; record your response to an open early-warning escalation; record a fluid intake or output for an in-patient; record a pain score (0 to 10) for an in-patient; record a wound assessment (size and exudate) on an open wound; record a restraint check (circulation, skin, fluids offered); record a daily line/tube review (still needed or not); close a shift goal on a patient’s nursing care plan (met, partly or not met); order an in-patient’s diet for the kitchen; add a ward-round note to an in-patient’s stay; ask for a porter (a transfer, a sample run, equipment or a pharmacy run); issue a visitor pass for an in-patient’s visitor; reject a sample: cancel its test with the reason, to be collected again; receive a sample at the lab from a courier manifest; record stock used from a ward or room’s shelf; move a patient’s imaging worklist entry (arrived, started, completed or discontinued); check a patient in for today’s appointment (opens the visit and the queue token); log a complaint (grievance) as the person made it; raise a refund request against a patient’s payment (approved by someone else); make a price quote (estimate) for a patient from the clinic’s price list; take an advance deposit against an in-patient’s stay; approve a colleague’s petty-cash expense claim; reject a colleague’s expense claim, with the reason; take a bed-cleaning (turnover) job; finish cleaning a bed you took (the checklist, and anything not done); log a weighed bag of biomedical waste by colour category; log a patient a referring doctor sent in; acknowledge a referral to the doctor who sent it; move an ambulance run to its next step (dispatched, on scene, transporting, arrived, closed); send a patient their signed lab report, as the PDF; send a patient their discharge summary, as the PDF; send a patient their signed certificate, as the PDF; record a call about a critical result: who you reached and that they read it back; crossmatch a compatible unit against a patient’s open blood request; stop a running transfusion for a reaction, and say what happened; take a study on the reading list to read it; verify a bed someone else cleaned, so it shows ready for the next patient; countersign a consent you are the named witness for; acknowledge a new order on a ward patient, so the ward acts on it; approve a recorded voice note for a patient, once you have listened to it; pick up a remote-monitoring alert (acknowledge it); start screening a patient put forward for a trial; start an interpreting session you are booked for; close an interpreting session you gave as done; close a post-op call escalation with who was told and what was done; close a huddle item, with what was done; respond to an escalated neuro observation; record the first antibiotic given to a chemotherapy patient with fever; say you have read the policy version in force (your acknowledgement, by name); sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason; confirm a delivered porter job arrived, which closes it; mark an item the auditor asked you for as handed over; close an action from an M&M review as done, saying what was done; close an action from a mock drill as done, saying what was done; close an ISO 15189 (NABL) readiness gap, saying how it was closed; close a complaint you own: the resolution, and how the patient was told; resolve a concern raised on a patient-relations round, saying how; claim released theatre time, saying what it is for.
Care coordinatorChases follow-ups, recalls and care plans; reads the chart but never prescribes.
“Open my to-do list”
“Show recalls due”
“How many follow-ups are overdue?”
“Show active care plans”
“Suresh ji ka follow-up agle hafte book karo”
“Aaj kitne recall due hain?”
Prepares for confirmation: book an appointment for a patient with a clinician; create a to-do for yourself, a colleague or a team; complete a dispense already made up for a patient; mark one of your to-dos (or your team’s) done; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; cancel a patient’s upcoming appointment, with the reason; move a patient’s upcoming appointment to another time with the same clinician; mark a patient who did not come for today’s appointment as a no-show; call the next waiting token (or a named one) to a room; skip a token that did not answer the call; log a new enquiry (lead) with a name and phone number; mark an enquiry as contacted, with what was said; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; approve or decline an on-call swap someone asked for; raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; log a patient a referring doctor sent in; acknowledge a referral to the doctor who sent it; send a patient their discharge summary, as the PDF; resolve a withheld medicine pack: returned, destroyed or released after a check; confirm what a patient’s brought-in medicine strip is (the suggested match); record that you counselled a patient about their thalassaemia screening result; start an interpreting session you are booked for; close an interpreting session you gave as done; accept a locum shift offered to you; say you have read the policy version in force (your acknowledgement, by name); confirm a delivered porter job arrived, which closes it; resolve a denied claim’s work-item: recovered (with the amount), written off, or appeals exhausted.
Business developmentWorks enquiries and referrers into consultations; sees leads and numbers, not charts.
“Open enquiries”
“How many new enquiries came in today?”
“Which leads have overdue follow-ups?”
“Create an estimate”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; log a new enquiry (lead) with a name and phone number; mark an enquiry as contacted, with what was said.
MarketingReviews, feedback and campaigns; touches no clinical record at all.
“Open the review inbox”
“How many new Google reviews came in this week?”
“Show feedback surveys”
“Open campaigns”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; log a new enquiry (lead) with a name and phone number; mark an enquiry as contacted, with what was said.
Finance managerBills, payments, claims and the month-end; no clinical write access.
“Show the day close”
“What is revenue today compared with a usual day?”
“Open revenue lens”
“Show pending claims”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; approve a colleague’s petty-cash expense claim; reject a colleague’s expense claim, with the reason; approve a matched vendor invoice for payment; approve an assessed charity-care application someone else assessed; approve an asset write-off someone else proposed; refuse an asset write-off someone else proposed, with the reason; mark an item the auditor asked you for as handed over; resolve a denied claim’s work-item: recovered (with the amount), written off, or appeals exhausted.
Operations managerThe rota, stock, assets, breakdowns and the pharmacy directory; keeps the hospital running.
“Show the staff rota”
“Open stock”
“Which items are below reorder level?”
“Show breakdown tickets”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; approve or decline an on-call swap someone asked for; raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; resolve a withheld medicine pack: returned, destroyed or released after a check; accept a locum shift offered to you; close a huddle item, with what was done; approve a CCTV footage copy or hold someone else took (a hold says until when); refuse a CCTV footage request someone else took, with the reason.
Quality officerIncidents, outcomes and the audit trail; reads much, writes little.
“Open incidents”
“How many incidents are still open?”
“Show clinical outcomes”
“Open the audit trail”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; report a safety incident for the quality team to review; mark one of your to-dos (or your team’s) done; log a complaint (grievance) as the person made it; close a huddle item, with what was done; close a committee action as done, saying what was done; close an ISO 15189 (NABL) readiness gap, saying how it was closed; close a HIPAA risk as mitigated or accepted, with the closing note; close a complaint you own: the resolution, and how the patient was told; resolve a concern raised on a patient-relations round, saying how.
PharmacistDispensing, stock and the controlled-drug register; reads prescriptions, writes no chart.
“Open the dispense queue”
“Hand over Ramesh Kumar’s medicines, the dispense is ready”
“How many prescriptions are waiting to be dispensed?”
“Show pharmacy stock”
“Kitni parchiyan dispense ke liye baaki hain?”
“स्टॉक दिखाओ”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; complete a dispense already made up for a patient; mark one of your to-dos (or your team’s) done; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; resolve a withheld medicine pack: returned, destroyed or released after a check; confirm what a patient’s brought-in medicine strip is (the suggested match).
Lab technicianSpecimens, results and quality control; knows who the patient is, not what else is wrong with them.
“Open the lab worklist”
“How many samples are still to be collected?”
“Which urgent tests are pending?”
“Open the QC bench”
“Kitne sample collect karne baaki hain?”
“लैब की लिस्ट खोलो”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; order lab tests for a patient; mark a patient’s lab sample as collected; mark one of your to-dos (or your team’s) done; enter the results of a patient’s lab test; reject a sample: cancel its test with the reason, to be collected again; receive a sample at the lab from a courier manifest; send a patient their signed lab report, as the PDF; record a call about a critical result: who you reached and that they read it back; release a QC lockout on an analyte, with the corrective action taken; close an ISO 15189 (NABL) readiness gap, saying how it was closed.
RadiographerThe imaging worklist and the safety screen; reports are the radiologist's to sign.
“Open the imaging worklist”
“Show the scan safety checklist”
“Open imaging studies”
“Show the radiation dose log”
“रेडियोलॉजी की लिस्ट खोलो”
“Aaj kitne scan book hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; move a patient’s imaging worklist entry (arrived, started, completed or discontinued); take a study on the reading list to read it.
PathologistVerifies and signs the lab’s reports, takes the critical calls and reports the biopsies; prescribes nothing.
“Open the results waiting for my signature”
“How many results are waiting to be signed out?”
“Which critical results have not been called through?”
“Show the biopsies to report”
“Kitni reports sign karni baaki hain?”
“लैब की रिपोर्ट्स खोलो”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; order lab tests for a patient; mark a patient’s lab sample as collected; mark one of your to-dos (or your team’s) done; enter the results of a patient’s lab test; sign (verify) a patient’s resulted lab report; reject a sample: cancel its test with the reason, to be collected again; receive a sample at the lab from a courier manifest; verify and release a result the auto-verification rules held back; send a patient their signed lab report, as the PDF; answer a patient’s question about one of their results; record a call about a critical result: who you reached and that they read it back; release a QC lockout on an analyte, with the corrective action taken; say you have read the policy version in force (your acknowledgement, by name); confirm a delivered porter job arrived, which closes it; close an ISO 15189 (NABL) readiness gap, saying how it was closed.
RadiologistReads the studies on the reporting worklist, signs the imaging reports and closes the critical communication.
“Open my reporting worklist”
“Show the studies waiting to be read”
“Open the second reads”
“Show the imaging archive”
“रिपोर्टिंग लिस्ट खोलो”
“Kitne scan report karne baaki hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; sign a patient’s drafted radiology report; move a patient’s imaging worklist entry (arrived, started, completed or discontinued); take a study on the reading list to read it; say you have read the policy version in force (your acknowledgement, by name); confirm a delivered porter job arrived, which closes it.
PhlebotomistHome collections: walks the day’s route, labels the tubes and hands them over at the lab; sees no results.
“Open my collection route”
“Show the sample handovers”
“Find the patient at this address”
“How many home collections are left today?”
“Aaj kitne ghar ke sample baaki hain?”
“मेरा रूट खोलो”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; receive a sample at the lab from a courier manifest.
Theatre nurseThe list, the counts, the trays: everything that must add up before the patient wakes.
“Open the theatre list”
“Show surgical cases”
“Start the OT count”
“Open CSSD”
“ओटी की लिस्ट दिखाओ”
“Agla case kaunsa hai?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; record stock used from a ward or room’s shelf; move today’s listed case into theatre (after its WHO sign-in); move a case out of theatre as completed (after its WHO sign-out and the count); sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason; claim released theatre time, saying what it is for.
DieticianDiet plans for outpatients and the kitchen's tickets for the wards.
“Open the diet clinic”
“Show kitchen diet tickets”
“Show inpatients by ward”
“Which inpatients are on a diabetic diet?”
“डाइट क्लिनिक खोलो”
“Kitne patient diabetic diet par hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; order an in-patient’s diet for the kitchen.
PhysiotherapistTherapy courses, sessions and the outcome scores that justify them.
“Open physio sessions”
“Book Rajesh Iyer for physio on Wednesday at 5”
“How many sessions do I have today?”
“Show outcome scores”
“Ramesh ka physio session kal shaam paanch baje book karo”
“Aaj mere kitne session hain?”
Prepares for confirmation: book an appointment for a patient with a clinician; create a to-do for yourself, a colleague or a team; complete a dispense already made up for a patient; mark one of your to-dos (or your team’s) done; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; cancel a patient’s upcoming appointment, with the reason; move a patient’s upcoming appointment to another time with the same clinician; mark a patient who did not come for today’s appointment as a no-show; call the next waiting token (or a named one) to a room; skip a token that did not answer the call; log a new enquiry (lead) with a name and phone number; mark an enquiry as contacted, with what was said; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve a request waiting on the maker-checker queue (a discount, a purchase, a write-off); reject a request waiting on the maker-checker queue, with the reason; approve a matched vendor invoice for payment; approve or decline an on-call swap someone asked for; raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; log a patient a referring doctor sent in; acknowledge a referral to the doctor who sent it; resolve a withheld medicine pack: returned, destroyed or released after a check; start an interpreting session you are booked for; close an interpreting session you gave as done; accept a locum shift offered to you; resolve a denied claim’s work-item: recovered (with the amount), written off, or appeals exhausted.
Store keeperPurchasing, receiving and where the stock went; no patient record at all.
“Open the store”
“What is below reorder level?”
“Open the reorder planner”
“Raise a purchase order”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; issue a ward’s submitted indent from the store (what is still owed); refuse a ward’s submitted indent, with the reason; record stock used from a ward or room’s shelf; approve a matched vendor invoice for payment; raise a maintenance ticket on a piece of equipment; start work on a maintenance ticket assigned to you; resolve a maintenance ticket you are working on, with the work done; close an action from a facility round as done; resolve a withheld medicine pack: returned, destroyed or released after a check.
Insurance deskPre-authorisations, claims and denials; sees the money and what the pre-auth cites from the chart.
“Open claims”
“How many pre-auths are pending?”
“Show denials to work”
“Make an estimate”
“Kitne pre-auth pending hain?”
“क्लेम खोलो”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; make a price quote (estimate) for a patient from the clinic’s price list; mark an item the auditor asked you for as handed over; resolve a denied claim’s work-item: recovered (with the amount), written off, or appeals exhausted.
Records clerkWhere each file is and what is missing from it.
“Open the records room”
“Show teaching cases”
“Show requests for records”
“Which files are missing discharge summaries?”
“रिकॉर्ड रूम खोलो”
“Kaunsi files missing hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done.
HR managerRota, attendance, payroll days and training; salaries stay with finance.
“Open the rota”
“Show attendance”
“Who is absent today?”
“Open payroll”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; approve a colleague’s leave request; refuse a colleague’s leave request, with a note; put in a leave request for yourself or a colleague on the staff desk; approve or decline an on-call swap someone asked for; accept a locum shift offered to you; sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason.
PsychologistCounselling clients and the rating scales that assess and track them; prescribes nothing.
“Open psych scales”
“Show youth screening”
“Find my client”
“What was Neha's last PHQ-9 score?”
“साइकोमेट्रिक स्केल खोलो”
“Neha ka PHQ-9 score kya tha?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason.
Speech therapistSpeech and language assessments and the therapy plan between them.
“Open speech therapy”
“Which children are due a reassessment?”
“What home practice did I set for Aarav?”
“Search for my patient”
“स्पीच थेरेपी खोलो”
“Aarav ka agla session kab hai?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done.
Occupational therapistFunction assessments and the daily activities a patient is working towards.
“Open occupational therapy”
“Which patients have home tasks overdue?”
“What was Mr Pillai's last function score?”
“Find a patient for therapy”
“ऑक्यूपेशनल थेरेपी खोलो”
“Kis patient ka home task baaki hai?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done.
AudiologistHearing tests and the audiogram; no prescribing, no billing.
“Open audiology”
“Show me Mrs Kapoor's last audiogram”
“How many hearing tests are booked today?”
“Look up the patient”
“ऑडियोलॉजी खोलो”
“Aaj kitne hearing test hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done.
OptometristRefraction, the spectacle prescription and the optical order.
“Open the optical desk”
“Which spectacle orders are ready for pickup?”
“What was Ravi's last refraction?”
“Find the patient for refraction”
“ऑप्टिकल खोलो”
“Kaunse chashme ready hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done.
Dental assistantReads the tooth chart at the chair and runs the cases to and from the dental lab.
“Open the dental chart”
“Show dental lab cases”
“Which crowns are due back from the lab this week?”
“What is planned for the patient in chair 2?”
“डेंटल चार्ट खोलो”
“Lab se kaunse crown aane baaki hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done.
Emergency nurseTriage at the door and the code blue log when it is called.
“Open triage”
“Open the code blue log”
“Record SpO2 88 and pulse 120 for the patient in bay 3”
“How many patients are waiting in emergency?”
“Bay 4 ka BP 90 by 60 aur pulse 118 likho”
“ट्रायज खोलो”
Prepares for confirmation: record vital signs for a patient; create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; record stock used from a ward or room’s shelf; acknowledge a new order on a ward patient, so the ward acts on it; approve a recorded voice note for a patient, once you have listened to it; close a huddle item, with what was done; respond to an escalated neuro observation; record the first antibiotic given to a chemotherapy patient with fever; say you have read the policy version in force (your acknowledgement, by name); sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason; confirm a delivered porter job arrived, which closes it.
ICU nurseThe ICU board, the hourly observations and the doses due.
“Open the ICU board”
“Show eMAR doses”
“Record hourly vitals: BP 100 over 60, pulse 110, SpO2 94”
“Which ICU patients have critical results?”
“ICU bed 2 ka BP 100 by 60 aur SpO2 93 likho”
“आईसीयू बोर्ड खोलो”
Prepares for confirmation: record vital signs for a patient; create a to-do for yourself, a colleague or a team; record a scanned dose as given on the eMAR; mark one of your to-dos (or your team’s) done; record stock used from a ward or room’s shelf; stop a running transfusion for a reaction, and say what happened; acknowledge a new order on a ward patient, so the ward acts on it; approve a recorded voice note for a patient, once you have listened to it; close a huddle item, with what was done; respond to an escalated neuro observation; record the first antibiotic given to a chemotherapy patient with fever; say you have read the policy version in force (your acknowledgement, by name); sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason; confirm a delivered porter job arrived, which closes it.
AnaesthetistPre-op clearance and the anaesthesia record through the case; reads the theatre list.
“Open pre-op clearance”
“Open the anaesthesia record”
“Show the theatre list for today”
“Open the surgery list”
“प्री-ऑप क्लीयरेंस खोलो”
“Kal ke case ka potassium kitna hai?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; move today’s listed case into theatre (after its WHO sign-in); move a case out of theatre as completed (after its WHO sign-out and the count); say you have read the policy version in force (your acknowledgement, by name); confirm a delivered porter job arrived, which closes it.
Blood bank technicianUnits in stock, cross-matches, and what was issued to whom.
“Open the blood bank”
“How many units of O negative do we have?”
“Which units expire this week?”
“Show blood donors”
“ब्लड बैंक खोलो”
“O negative ke kitne unit hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; crossmatch a compatible unit against a patient’s open blood request.
Home care nurseHome visits, the home ward, and the doses given at the bedside.
“Open home nursing visits”
“Show the home ward”
“Record BP 150 over 90 and pulse 84 for Mrs Iyer”
“Show doses due at home”
“Mrs Iyer ka BP 150 by 90 likho”
“Aaj mere kitne visit hain?”
Prepares for confirmation: record vital signs for a patient; create a to-do for yourself, a colleague or a team; record a scanned dose as given on the eMAR; mark one of your to-dos (or your team’s) done; record stock used from a ward or room’s shelf; stop a running transfusion for a reaction, and say what happened; acknowledge a new order on a ward patient, so the ward acts on it; approve a recorded voice note for a patient, once you have listened to it; close a huddle item, with what was done; respond to an escalated neuro observation; record the first antibiotic given to a chemotherapy patient with fever; say you have read the policy version in force (your acknowledgement, by name); sign a supervised session a trainee you supervise logged; decline a supervised session a trainee logged, with the reason; confirm a delivered porter job arrived, which closes it.
HousekeepingBeds to turn over between patients, facility rounds and the linen count; touches no patient record.
“Open bed turnover”
“How many beds need cleaning?”
“Show facility rounds”
“Open linen”
“बेड टर्नओवर खोलो”
“Kitne bed saaf karne baaki hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; take a bed-cleaning (turnover) job; finish cleaning a bed you took (the checklist, and anything not done); close an action from a facility round as done; verify a bed someone else cleaned, so it shows ready for the next patient.
SecurityPatrols, the visitor register and the gates.
“Open security rounds”
“Show visitors”
“How many visitors are inside right now?”
“Which patrol checkpoints were missed tonight?”
“विज़िटर रजिस्टर खोलो”
“Andar abhi kitne visitor hain?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done.
Ambulance crewTrips, the vehicles and the handover at the emergency door.
“Open ambulance trips”
“Show the fleet”
“Where is my next pickup?”
“Which vehicle is free right now?”
“एम्बुलेंस ट्रिप खोलो”
“Agla pickup kahan hai?”
Prepares for confirmation: create a to-do for yourself, a colleague or a team; mark one of your to-dos (or your team’s) done; move an ambulance run to its next step (dispatched, on scene, transporting, arrived, closed).
Questions, answered
Can a role ask for something it cannot do in the app?
It can ask, and the assistant says it cannot. It runs with that person’s own permissions, so a request outside their role gets no data and no card.
Do I have to use these exact words?
No. They are examples the assistant suggests. Say it your own way, in English or Hindi.
Where does my role see these?
As suggestions in the assistant, and in “Brief me” each morning. The assistant page explains the rest.
Pick a role and ask.
The demo hospital opens as any of these roles in one click.