EngagementLive · in the productPatient-facing

VoiceLoop

Follow-up that reaches a 2G feature phone, in the patient’s language — and the doctor’s written instructions as a voice note in it.

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What it is

Post-discharge and chronic check-ins over IVR voice calls, SMS and WhatsApp — no app, no literacy assumption. Structured question scripts with worrying answers escalated to a nurse worklist under response clocks, and follow-up visits booked before problems become readmissions. A scheduled call is placed from a phone line’s calling account, entered on Phone Calls, and how it ended and what the patient pressed come back onto the job as its attempt; a line with no account places nothing and says so. For a patient who cannot read the printed sheet, staff record the written discharge or prescription instruction in the patient’s language and dialect, with the written words it speaks and who spoke it; a clinician listens and approves it before it reaches the Patient App, and every play is counted.

Who uses it: Built for: Every specialty
Reads: Discharges, care plans, consents, written discharge and prescription instructions
Writes: Check-in responses, escalations, bookings, voice notes and their plays
Never: It does not diagnose over the phone — it captures answers and escalates them to a person — and it never translates or changes an instruction: a voice note speaks the written words, approved by a clinician.
Access: Only people whose role includes it — the clinic owner decides who
Your data: Full PHI. Hosted in Boston, United States. On uninstall: Every record stays; only the workflow leaves.

In the product

Who uses it: Care coordinator — the demo profile it is best tried as
Where it opens: Engagement › Voice Follow-up /voice-calls
Permission: voiceloop.read

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How it works

Read the bannerNo telephony provider is connected: the app schedules calls, records what came back and refuses attempts past the cap, and it does not dial — the card at the top says so and names the transport it has.
Write and publish the scriptA script carries its language and its version, and a call cannot run words nobody has approved — only a published script is used, and only a draft can be published.
Schedule the callA job names the patient, the purpose — medicine adherence, appointment reminder, after discharge or screening invite — and when it is due, with its attempt cap on the row.
Watch the language mismatchesLanguage mismatches lists every scheduled call whose script is not in the patient’s language, with the reason somebody typed when they scheduled it anyway.
Log what happened, or send a voice noteLog the call records answered, no answer, busy, wrong number or declined until the attempts run out. Voice notes records a written instruction in the patient’s language; a clinician listens and approves it before it reaches the Patient App, and plays are counted.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not diagnose over the phone — it captures answers and escalates them to a person — and it never translates or changes an instruction: a voice note speaks the written words, approved by a clinician.

AI in VoiceLoop

AskQuestions about what is on screen — “What needs attention in VoiceLoop today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

VoiceLoop — Voice Follow-up — Check on patients by voice call, any phone — 01Voice Follow-up — Check on patients by voice call, any phoneCaptured from the running demo clinic

01Voice Follow-up — Check on patients by voice call, any phoneCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1

Patient Registry

See the whole clinic →

Questions clinics ask

What does VoiceLoop do?

Follow-up that reaches a 2G feature phone, in the patient’s language — and the doctor’s written instructions as a voice note in it. Post-discharge and chronic check-ins over IVR voice calls, SMS and WhatsApp — no app, no literacy assumption. Structured question scripts with worrying answers escalated to a nurse worklist under response clocks, and follow-up visits booked before problems become readmissions. A scheduled call is placed from a phone line’s calling account, entered on Phone Calls, and how it ended and what the patient pressed come back onto the job as its attempt; a line with no account places nothing and says so. For a patient who cannot read the printed sheet, staff record the written discharge or prescription instruction in the patient’s language and dialect, with the written words it speaks and who spoke it; a clinician listens and approves it before it reaches the Patient App, and every play is counted.

What data does VoiceLoop read and write?

VoiceLoop reads discharges, care plans, consents, written discharge and prescription instructions and writes check-in responses, escalations, bookings, voice notes and their plays. Its data class is Full PHI. Every app works on the same patient record — nothing is copied into a silo.

What does VoiceLoop deliberately not do?

What happens to our data if we uninstall VoiceLoop?

Every record stays; only the workflow leaves.

Is VoiceLoop available today?

Yes — VoiceLoop is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see VoiceLoop running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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