EngagementLive · in the productPatient-facing

VoiceLoop

Follow-up that reaches a 2G feature phone, in the patient’s language.

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What it is

Post-discharge and chronic check-ins over IVR voice calls, SMS and WhatsApp — no app, no literacy assumption. Structured question scripts with worrying answers escalated to a nurse worklist under response clocks, and follow-up visits booked before problems become readmissions. A scheduled call is placed from a phone line’s calling account, entered on Phone Calls, and how it ended and what the patient pressed come back onto the job as its attempt; a line with no account places nothing and says so.

Who uses it: Built for: Every specialty
Reads: Discharges, care plans, consents
Writes: Check-in responses, escalations, bookings
Never: It does not diagnose over the phone — it captures answers and escalates them to a person.
Access: Only people whose role includes it — the clinic owner decides who
Your data: Full PHI. Hosted in Boston, United States. On uninstall: Every record stays; only the workflow leaves.

How it works

Read the bannerNo telephony provider is connected: the app schedules calls, records what came back and refuses attempts past the cap, and it does not dial — the card at the top says so and names the transport it has.
Write and publish the scriptA script carries its language and its version, and a call cannot run words nobody has approved — only a published script is used, and only a draft can be published.
Schedule the callA job names the patient, the purpose — medicine adherence, appointment reminder, after discharge or screening invite — and when it is due, with its attempt cap on the row.
Watch the language mismatchesLanguage mismatches lists every scheduled call whose script is not in the patient’s language, with the reason somebody typed when they scheduled it anyway.
Log what happenedLog the call records answered, no answer, busy, wrong number or declined — and keypad responses are refused on anything but an answered call — until the attempts run out and the job lands under Out of attempts.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not diagnose over the phone — it captures answers and escalates them to a person.

AI in VoiceLoop

AskQuestions about what is on screen — “What needs attention in VoiceLoop today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

VoiceLoop — Voice Follow-up — Check on patients by voice call, any phone — 01Voice Follow-up — Check on patients by voice call, any phoneCaptured from the running demo clinic

01Voice Follow-up — Check on patients by voice call, any phoneCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1

Patient Registry

See the whole clinic →

Questions clinics ask

What does VoiceLoop do?

Follow-up that reaches a 2G feature phone, in the patient’s language. Post-discharge and chronic check-ins over IVR voice calls, SMS and WhatsApp — no app, no literacy assumption. Structured question scripts with worrying answers escalated to a nurse worklist under response clocks, and follow-up visits booked before problems become readmissions. A scheduled call is placed from a phone line’s calling account, entered on Phone Calls, and how it ended and what the patient pressed come back onto the job as its attempt; a line with no account places nothing and says so.

What data does VoiceLoop read and write?

VoiceLoop reads discharges, care plans, consents and writes check-in responses, escalations, bookings. Its data class is Full PHI. Every app works on the same patient record — nothing is copied into a silo.

What does VoiceLoop deliberately not do?

It does not diagnose over the phone — it captures answers and escalates them to a person.

What happens to our data if we uninstall VoiceLoop?

Every record stays; only the workflow leaves.

Is VoiceLoop available today?

Yes — VoiceLoop is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see VoiceLoop running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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