EngagementLive · in the productPatient-facing

AlertDesk

The right alert, to the right person, on WhatsApp or email.

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What it is

The alert layer every app hangs its moments on: a critical lab pages the ordering clinician on WhatsApp, a low-stock batch emails the owner’s digest, an incident notifies quality, an appointment reminds the patient. Each app declares its alert moments; each person tunes which ones reach them, on which channel, at what hour.

Who uses it: Built for: Every specialty
Reads: App alert declarations, consents, rotas
Writes: Routed alerts, delivery receipts
Never: It does not message a patient without their consent record, and it does not wake anyone for a moment they muted — quiet hours are honoured, criticals excepted and marked so.
Access: Only people whose role includes it — the clinic owner decides who
Your data: Full PHI. Hosted in Boston, United States. On uninstall: Every record stays; only the workflow leaves.

How it works

Open Alerts and read the groupsEvery app’s moments are listed under Clinical alerts, Business alerts, Quality & safety, Front desk and Messages to patients, each with its severity and the app it came from.
Turn a moment on or mute itThe checkbox on each row reads On or Muted and is yours alone — the setting is stored per person, on top of whatever the clinic has switched off.
Pick the channelsWhatsApp, SMS, Email and In app are toggles on each moment; they are only live while the moment is on.
Set quiet hoursQuiet from and to are times on each moment; a critical alert crosses them, and the routed row says that it did.
Messages to patients are not tuned herePatient-bound moments are shown but not switchable — they go on the channel the patient consented to, and the consent gate decides.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not message a patient without their consent record, and it does not wake anyone for a moment they muted — quiet hours are honoured, criticals excepted and marked so.

AI in AlertDesk

AskQuestions about what is on screen — “What needs attention in AlertDesk today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

AlertDesk — Alerts — Send each alert to the right person — 01Alerts — Send each alert to the right personCaptured from the running demo clinic

01Alerts — Send each alert to the right personCaptured from the running demo clinic

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Questions clinics ask

What does AlertDesk do?

The right alert, to the right person, on WhatsApp or email. The alert layer every app hangs its moments on: a critical lab pages the ordering clinician on WhatsApp, a low-stock batch emails the owner’s digest, an incident notifies quality, an appointment reminds the patient. Each app declares its alert moments; each person tunes which ones reach them, on which channel, at what hour.

What data does AlertDesk read and write?

AlertDesk reads app alert declarations, consents, rotas and writes routed alerts, delivery receipts. Its data class is Full PHI. Every app works on the same patient record — nothing is copied into a silo.

What does AlertDesk deliberately not do?

It does not message a patient without their consent record, and it does not wake anyone for a moment they muted — quiet hours are honoured, criticals excepted and marked so.

What happens to our data if we uninstall AlertDesk?

Every record stays; only the workflow leaves.

Is AlertDesk available today?

Yes — AlertDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see AlertDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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