AlertDesk

● live in clinics

The right alert, to the right person, on WhatsApp or email.

In plain words: Send each alert to the right person.

Engagement · Full PHI · Every specialty

What AlertDesk does

The alert layer every app hangs its moments on: a critical lab pages the ordering clinician on WhatsApp, a low-stock batch emails the owner’s digest, an incident notifies quality, an appointment reminds the patient. Each app declares its alert moments; each person tunes which ones reach them, on which channel, at what hour.

How you actually use it

  1. Open Alerts and read the groupsEvery app’s moments are listed under Clinical alerts, Business alerts, Quality & safety, Front desk and Messages to patients, each with its severity and the app it came from.
  2. Turn a moment on or mute itThe checkbox on each row reads On or Muted and is yours alone — the setting is stored per person, on top of whatever the clinic has switched off.
  3. Pick the channelsWhatsApp, SMS, Email and In app are toggles on each moment; they are only live while the moment is on.
  4. Set quiet hoursQuiet from and to are times on each moment; a critical alert crosses them, and the routed row says that it did.
  5. Messages to patients are not tuned herePatient-bound moments are shown but not switchable — they go on the channel the patient consented to, and the consent gate decides.
See it on screen
Live product
01Alerts — Send each alert to the right personCaptured from the running demo clinic
AlertDesk — Alerts — Send each alert to the right person
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What it reads

app alert declarationsconsentsrotas

What it writes

routed alertsdelivery receipts
Same patient record as every other app — nothing is copied into a silo. Data class: Full PHI.

What it does not do

It does not message a patient without their consent record, and it does not wake anyone for a moment they muted — quiet hours are honoured, criticals excepted and marked so.

Every app page carries this section. A listing with only benefits is an advertisement.

Questions clinics ask

What data does AlertDesk read and write?

AlertDesk reads app alert declarations, consents, rotas and writes routed alerts, delivery receipts. Its data class is Full PHI. Every app works on the same patient record — nothing is copied into a silo.

What does AlertDesk deliberately not do?

It does not message a patient without their consent record, and it does not wake anyone for a moment they muted — quiet hours are honoured, criticals excepted and marked so.

What happens to our data if we uninstall AlertDesk?

Every record stays; only the workflow leaves.

Is AlertDesk available today?

Yes — AlertDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Ask about AlertDesk

Want to see AlertDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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