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OperationsLive · in the productQueue & board

TrackLine

Definition-driven journeys with SLAs that mean something.

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What it is

State machines for queues and care journeys. Only declared transitions happen; SLAs resolve on state entry and are stored, so retuning today does not rewrite last quarter’s report; dwell time is a column, so a wait-time report is one scan.

Who uses it
Built for: Every specialty
Reads
Definitions, instances
Writes
Transitions, escalations
Never
Sweeps mark and escalate; neither closes an instance.
Access
Only people whose role includes it — the clinic owner decides who
Your data
PHI-lite. Hosted in Boston, United States. On uninstall: Journey history stays.

How it works

  1. Watch the boardEveryone currently on a journey, which step they are on and how long they have been waiting. Anything past its limit is marked before it breaks, not after.
  2. Move a record onOpen a row and pick the next step. Only the steps the journey declares are offered, and one that needs a reason asks for it.
  3. Read the wait timesHow long each step actually takes, including the slowest one in ten — which is the number a complaint is usually about.
  4. Keep the journey itselfThe definitions tab shows the version in force and the date it started, so last quarter’s report still reads against the rules that applied then.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

Sweeps mark and escalate; neither closes an instance.
People close things.

AI in TrackLine

AskQuestions about what is on screen — “What needs attention in TrackLine today?” — answered with the records it read.
DraftSummaries and notes for the team, marked as drafts until a person signs.
Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

Live product
01Patient Journeys — Follow a patient’s journey step by stepCaptured from the running demo clinic
TrackLine — Patient Journeys — Follow a patient’s journey step by step
1 of 1

Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

See the whole clinic →

Questions clinics ask

What does TrackLine do?
Definition-driven journeys with SLAs that mean something. State machines for queues and care journeys. Only declared transitions happen; SLAs resolve on state entry and are stored, so retuning today does not rewrite last quarter’s report; dwell time is a column, so a wait-time report is one scan.
What data does TrackLine read and write?
TrackLine reads definitions, instances and writes transitions, escalations. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.
What does TrackLine deliberately not do?
Sweeps mark and escalate; neither closes an instance. People close things.
What happens to our data if we uninstall TrackLine?
Journey history stays.
Is TrackLine available today?
Yes — TrackLine is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see TrackLine running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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