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QueueWatch

Patients see their token, how many are ahead and roughly how long, on their own phone.

Installs with TokenBoard, whose screen it works on

Get QueueWatch Open the appAvailable nowHow pricing works →

What it is

A patient who has checked in opens the link the clinic already gave them and sees where they stand: their token, how many people are ahead of them in their own line, and about how long that is at the pace consultations are actually running today. When they are next it says so; when the desk calls their token it says which room. Nothing new is kept — the answer is read, every half minute while the page is on screen, from the OPD queue Today’s Queue runs and the tokens the desk prints. So a patient can wait in the car, or the canteen, instead of the corridor.

Who uses it: Built for: Every specialty
Reads: The OPD queue, queue tokens, today’s consultation pace
Writes: Nothing
Never: It does not call anyone, reorder the queue or promise a time: the estimate is today’s average pace times the people ahead, and it says it is an estimate.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: Nothing is stored by QueueWatch, so nothing is left behind. Today’s Queue and the token desk carry on exactly as before; patients simply stop seeing their place on their link.

How it works

Check the patient in as usualAt the desk, from Today’s Queue or the arrival kiosk. The visit joins the queue and the token prints — nothing extra to do.
Make sure they have their linkShare the patient portal from their visit (Share patient portal, or WhatsApp it). The same link carries everything else of theirs.
They watch their place from anywhereTheir page shows their token, how many are ahead and about how long, and refreshes every half minute while it is open.
Call them the way you already doCalling the patient in, or calling their token to a room on the token desk, turns their page to “It’s your turn” with the room.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not call anyone, reorder the queue or promise a time: the estimate is today’s average pace times the people ahead, and it says it is an estimate.

It shows the patient nobody else’s name or token — a count, their own number and a room.

It works only for a patient who has been checked in today with the portal link the clinic issued; there is no separate sign-up and no app to install.

AI in QueueWatch

AskQuestions about what is on screen — “What needs attention in QueueWatch today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

QueueWatch — Tokens — Let checked-in patients see their place in the queue on their phone — 01Tokens — Let checked-in patients see their place in the queue on their phoneCaptured from the running demo clinic

01Tokens — Let checked-in patients see their place in the queue on their phoneCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 2

TokenBoard TrackLine

See the whole clinic →

Questions clinics ask

What does QueueWatch do?

Patients see their token, how many are ahead and roughly how long, on their own phone. A patient who has checked in opens the link the clinic already gave them and sees where they stand: their token, how many people are ahead of them in their own line, and about how long that is at the pace consultations are actually running today. When they are next it says so; when the desk calls their token it says which room. Nothing new is kept — the answer is read, every half minute while the page is on screen, from the OPD queue Today’s Queue runs and the tokens the desk prints. So a patient can wait in the car, or the canteen, instead of the corridor.

What data does QueueWatch read and write?

QueueWatch reads the OPD queue, queue tokens, today’s consultation pace and writes . Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does QueueWatch deliberately not do?

It does not call anyone, reorder the queue or promise a time: the estimate is today’s average pace times the people ahead, and it says it is an estimate. It shows the patient nobody else’s name or token — a count, their own number and a room. It works only for a patient who has been checked in today with the portal link the clinic issued; there is no separate sign-up and no app to install.

What happens to our data if we uninstall QueueWatch?

Nothing is stored by QueueWatch, so nothing is left behind. Today’s Queue and the token desk carry on exactly as before; patients simply stop seeing their place on their link.

Is QueueWatch available today?

Yes — QueueWatch is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see QueueWatch running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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