Front officeLive · in the productPatient-facing

WaitWise

Live wait-time updates to waiting patients on WhatsApp, with the doctor’s delays and “you’re next”.

Installs with TokenBoard, whose screen it works on

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What it is

The waiting room’s news, on the patient’s phone, so nobody has to sit and watch the door. Every patient checked in today gets a thread: a welcome with a link to follow their place, a message when their doctor is running late (the desk says how many minutes and why, once, and it reaches only that doctor’s patients), “moving again” when the delay is over, “you’re next” and “the doctor is ready for you in room C-1”. The place in the line is the same one the queue screens show. Patients can answer from their link — “I’m running late” tells the desk, “Move my visit” offers the doctor’s next free times and the desk moves it. Every message is written to the thread first and sent second, through the clinic’s own WhatsApp template once Meta approves it (SMS until then); anything that could not be sent is marked not sent, with the reason, and is still on the patient’s link.

Who uses it: Built for: Every specialty
Reads: Today’s queue and each patient’s place, the doctor on each visit, the patient’s first name and phone
Writes: Each patient’s update thread and what reached them, the doctor’s running-late note, a task for the desk when a patient replies
Never: It never moves a patient in the queue or reschedules a visit by itself, never says a message was sent when no channel carried it, and never names another patient.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: Updates stop. Threads already sent stay on record; the queue itself is unchanged.

How it works

Patients check in as usualAt the desk or at the door — each one waiting today gets an update thread and a link to follow it.
Tell them when a doctor runs lateSet the minutes and why on the doctor; only that doctor’s waiting patients hear it, and again when it is over.
They come back when they are next“You’re next” and “the doctor is ready” go out by themselves; replies like “running late” reach the desk.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It never moves a patient in the queue or reschedules a visit by itself, never says a message was sent when no channel carried it, and never names another patient.

AI in WaitWise

AskQuestions about what is on screen — “What needs attention in WaitWise today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

WaitWise — Wait Wise — Send waiting patients live updates on WhatsApp: delays, you’re next, the doctor is ready — 01Wait Wise — Send waiting patients live updates on WhatsApp: delays, you’re next, the doctor is readyCaptured from the running demo clinic

01Wait Wise — Send waiting patients live updates on WhatsApp: delays, you’re next, the doctor is readyCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 6

CarePings CaseNotes Patient Registry SlotGrid TokenBoard TrackLine

Hands to · 1

CarePings

See the whole clinic →

Questions clinics ask

What does WaitWise do?

Live wait-time updates to waiting patients on WhatsApp, with the doctor’s delays and “you’re next”. The waiting room’s news, on the patient’s phone, so nobody has to sit and watch the door. Every patient checked in today gets a thread: a welcome with a link to follow their place, a message when their doctor is running late (the desk says how many minutes and why, once, and it reaches only that doctor’s patients), “moving again” when the delay is over, “you’re next” and “the doctor is ready for you in room C-1”. The place in the line is the same one the queue screens show. Patients can answer from their link — “I’m running late” tells the desk, “Move my visit” offers the doctor’s next free times and the desk moves it. Every message is written to the thread first and sent second, through the clinic’s own WhatsApp template once Meta approves it (SMS until then); anything that could not be sent is marked not sent, with the reason, and is still on the patient’s link.

What data does WaitWise read and write?

WaitWise reads today’s queue and each patient’s place, the doctor on each visit, the patient’s first name and phone and writes each patient’s update thread and what reached them, the doctor’s running-late note, a task for the desk when a patient replies. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does WaitWise deliberately not do?

It never moves a patient in the queue or reschedules a visit by itself, never says a message was sent when no channel carried it, and never names another patient.

What happens to our data if we uninstall WaitWise?

Updates stop. Threads already sent stay on record; the queue itself is unchanged.

Is WaitWise available today?

Yes — WaitWise is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see WaitWise running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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