Front officeLive · in the productPatient-facing

VoiceReception

Answers your phone line live, takes booking requests and hands the rest to a person.

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What it is

An answering receptionist on one of your own phone lines, through your own Twilio or Exotel account. Every call opens with "This call is answered by an automated assistant." — not a setting — then your greeting. It gives your opening hours and directions from the facility record when you allow them, and takes a booking request: the caller says their name and what they want, hears it read back, and presses 1; the request waits in a queue where the front desk rings them back and books it through the same booking card the voice assistant uses. It never reads an appointment, a report or anything about a patient to whoever is holding the phone, gives no clinical advice, and puts anything urgent-sounding, unclear or asked-for straight through to your hand-off number. The hand-off is recorded only if you choose it, and then only after an announcement in your words. It needs the owner’s telephony account, entered in its settings; until then the rules can be written and rehearsed on the screen.

Who uses it: Built for: Every specialty
Reads: The line’s answering rules, facility hours and address, the appointment diary (when the front desk books)
Writes: Calls answered and what was said, booking requests, hand-off recordings (announced only)
Never: It does not diagnose, triage or advise, it does not read anyone’s appointment or report to a caller, and it books nothing itself — a person books every request.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: Calls, what was said and booking requests are kept with the call log.

In the product

Who uses it: Front desk — the demo profile it is best tried as
Where it opens: Engagement › Phone receptionist /phone-receptionist
Permission: reception.read

Every front office app in the handbook →

How it works

Connect your lineThe owner enters the Twilio or Exotel account.
Write the rulesGreeting, hand-off number, recording setting.
It answersHours, directions, a booking request — or a person.
The desk booksEach request, through the booking card.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not diagnose, triage or advise, it does not read anyone’s appointment or report to a caller, and it books nothing itself — a person books every request.

It answers nothing until the owner connects a Twilio or Exotel account.

AI in VoiceReception

AskQuestions about what is on screen — “What needs attention in VoiceReception today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

VoiceReception — Phone receptionist — Answer the phone line live, take booking requests and put the rest through — 01Phone receptionist — Answer the phone line live, take booking requests and put the rest throughCaptured from the running demo clinic

01Phone receptionist — Answer the phone line live, take booking requests and put the rest throughCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 2

ExportDesk SlotGrid

Hands to · 1

ExportDesk

See the whole clinic →

Questions clinics ask

What does VoiceReception do?

Answers your phone line live, takes booking requests and hands the rest to a person. An answering receptionist on one of your own phone lines, through your own Twilio or Exotel account. Every call opens with "This call is answered by an automated assistant." — not a setting — then your greeting. It gives your opening hours and directions from the facility record when you allow them, and takes a booking request: the caller says their name and what they want, hears it read back, and presses 1; the request waits in a queue where the front desk rings them back and books it through the same booking card the voice assistant uses. It never reads an appointment, a report or anything about a patient to whoever is holding the phone, gives no clinical advice, and puts anything urgent-sounding, unclear or asked-for straight through to your hand-off number. The hand-off is recorded only if you choose it, and then only after an announcement in your words. It needs the owner’s telephony account, entered in its settings; until then the rules can be written and rehearsed on the screen.

What data does VoiceReception read and write?

VoiceReception reads the line’s answering rules, facility hours and address, the appointment diary (when the front desk books) and writes calls answered and what was said, booking requests, hand-off recordings (announced only). Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does VoiceReception deliberately not do?

It does not diagnose, triage or advise, it does not read anyone’s appointment or report to a caller, and it books nothing itself — a person books every request. It answers nothing until the owner connects a Twilio or Exotel account.

What happens to our data if we uninstall VoiceReception?

Calls, what was said and booking requests are kept with the call log.

Is VoiceReception available today?

Yes — VoiceReception is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see VoiceReception running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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