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Front officePlanned · in developmentQueue & board

VoiceReception

An AI receptionist that answers the phone live, then books, triages or routes the call.

Notify meIn development · not installable yet

What it is

Answers an incoming call the way a receptionist would — live, not an IVR menu — and books an appointment, gives basic triage guidance, or routes the call to the right person, using the connection CallDesk’s IVR contract already defines but no provider yet fills.

Who uses it
Built for: Every specialty
Reads
Appointment calendar, CallDesk IVR contract, doctor directory
Writes
Bookings taken by voice, call transcripts
Never
It does not diagnose or give clinical advice on the call — any call that sounds urgent is escalated to a person, not handled to a conclusion by the AI.
Access
Only people whose role includes it — the clinic owner decides who
Your data
PHI-lite. Hosted in Boston, United States. On uninstall: Nothing to remove yet — this app is in development.

How it works

The usual shape of a queue & board app. VoiceReception’s own steps are written from its screen when it ships.

  1. It arrivesA new item lands on the board — from a booking, a referral or a colleague.
  2. Work itAssign it, move it along, see who is waiting and for how long.
  3. Close itDone items leave the board and stay in the record.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not diagnose or give clinical advice on the call — any call that sounds urgent is escalated to a person, not handled to a conclusion by the AI.

AI in VoiceReception

AskQuestions about what is on screen — “What needs attention in VoiceReception today?” — answered with the records it read.
DraftSummaries and notes for the team, marked as drafts until a person signs.
Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

Questions clinics ask

What does VoiceReception do?
An AI receptionist that answers the phone live, then books, triages or routes the call. Answers an incoming call the way a receptionist would — live, not an IVR menu — and books an appointment, gives basic triage guidance, or routes the call to the right person, using the connection CallDesk’s IVR contract already defines but no provider yet fills.
What data does VoiceReception read and write?
VoiceReception reads appointment calendar, CallDesk IVR contract, doctor directory and writes bookings taken by voice, call transcripts. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.
What does VoiceReception deliberately not do?
It does not diagnose or give clinical advice on the call — any call that sounds urgent is escalated to a person, not handled to a conclusion by the AI.
What happens to our data if we uninstall VoiceReception?
Nothing to remove yet — this app is in development.
Is VoiceReception available today?
Not yet — VoiceReception is in development and cannot be installed. Join the waitlist and we will tell you when it opens.

Join the waitlist for VoiceReception

VoiceReception is in development and cannot be installed yet. Leave your name and number: the waitlist decides what we build next, and we will tell you when it opens.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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