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ServiceDesk

● live in clinics

Breakdown tickets with response clocks and spare-part trails.

Operations · No PHI · Every specialty

What ServiceDesk does

A breakdown becomes a ticket with severity, response and resolution SLAs, engineer assignment, spare parts consumed, and a repair history the next engineer actually reads.

What it reads

asset registertickets

What it writes

ticketsresolutionspart usage
Same patient record as every other app — nothing is copied into a silo. Data class: No PHI.

What it does not do

It does not close a ticket without the reporter confirming the machine works.

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Questions clinics ask

What data does ServiceDesk read and write?

ServiceDesk reads asset register, tickets and writes tickets, resolutions, part usage. Its data class is No PHI. Every app works on the same patient record — nothing is copied into a silo.

What does ServiceDesk deliberately not do?

It does not close a ticket without the reporter confirming the machine works.

What happens to our data if we uninstall ServiceDesk?

Operational history stays queryable for audit.

Is ServiceDesk available today?

Yes — ServiceDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

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