ServiceDesk

● live in clinics

Breakdown tickets with response clocks and spare-part trails.

In plain words: Report breakdowns and track repairs to closure.

Operations · No PHI · Every specialty

What ServiceDesk does

A breakdown becomes a ticket with severity, response and resolution SLAs, engineer assignment, spare parts consumed, and a repair history the next engineer actually reads.

How you actually use it

  1. Report the breakdownPick the asset, say what broke and set the severity — down, degraded or routine — and the ticket joins the board in that lane.
  2. Assign it and start workAssign to… names somebody from the roster, and work starts on an assigned ticket — the database refuses a verb taken out of order.
  3. Resolve with what was actually doneResolving asks what was done in at least a few words and takes the parts used, and a resolution without that note is refused.
  4. Have somebody else verify itOnly a resolved ticket can be verified, and a CHECK refuses a verifier who is the person who resolved it.
  5. Read the clocksResponse and resolution times are computed from the stamps rather than stored, and open time turns amber past 24 hours and red past 72 — defaults the footnote names as defaults, not policy.
See it on screen
Live product
01Breakdowns — Report breakdowns and track repairs to closureCaptured from the running demo clinic
ServiceDesk — Breakdowns — Report breakdowns and track repairs to closure
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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1
See the whole clinic →

What it reads

asset registertickets

What it writes

ticketsresolutionspart usage
Same patient record as every other app — nothing is copied into a silo. Data class: No PHI.

What it does not do

It does not close a ticket without the reporter confirming the machine works.

Every app page carries this section. A listing with only benefits is an advertisement.

Questions clinics ask

What data does ServiceDesk read and write?

ServiceDesk reads asset register, tickets and writes tickets, resolutions, part usage. Its data class is No PHI. Every app works on the same patient record — nothing is copied into a silo.

What does ServiceDesk deliberately not do?

It does not close a ticket without the reporter confirming the machine works.

What happens to our data if we uninstall ServiceDesk?

Operational history stays queryable for audit.

Is ServiceDesk available today?

Yes — ServiceDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Ask about ServiceDesk

Want to see ServiceDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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