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ServiceDesk

Breakdown tickets with response clocks and spare-part trails.

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What it is

A breakdown becomes a ticket with severity, response and resolution SLAs, engineer assignment, spare parts consumed, and a repair history the next engineer actually reads.

Who uses it: Built for: Every specialty
Reads: Asset register, tickets
Writes: Tickets, resolutions, part usage
Never: It does not close a ticket without the reporter confirming the machine works.
Access: Only people whose role includes it — the clinic owner decides who
Your data: No PHI. Hosted in Boston, United States. On uninstall: Operational history stays queryable for audit.

How it works

Report the breakdownPick the asset, say what broke and set the severity — down, degraded or routine — and the ticket joins the board in that lane.
Assign it and start workAssign to… names somebody from the roster, and work starts on an assigned ticket — the database refuses a verb taken out of order.
Resolve with what was actually doneResolving asks what was done in at least a few words and takes the parts used, and a resolution without that note is refused.
Have somebody else verify itOnly a resolved ticket can be verified, and a CHECK refuses a verifier who is the person who resolved it.
Read the clocksResponse and resolution times are computed from the stamps rather than stored, and open time turns amber past 24 hours and red past 72 — defaults the footnote names as defaults, not policy.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not close a ticket without the reporter confirming the machine works.

AI in ServiceDesk

AskQuestions about what is on screen — “What needs attention in ServiceDesk today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

ServiceDesk — Breakdowns — Report breakdowns and track repairs to closure — 01Breakdowns — Report breakdowns and track repairs to closureCaptured from the running demo clinic

01Breakdowns — Report breakdowns and track repairs to closureCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1

AssetPulse

See the whole clinic →

Questions clinics ask

What does ServiceDesk do?

Breakdown tickets with response clocks and spare-part trails. A breakdown becomes a ticket with severity, response and resolution SLAs, engineer assignment, spare parts consumed, and a repair history the next engineer actually reads.

What data does ServiceDesk read and write?

ServiceDesk reads asset register, tickets and writes tickets, resolutions, part usage. Its data class is No PHI. Every app works on the same patient record — nothing is copied into a silo.

What does ServiceDesk deliberately not do?

It does not close a ticket without the reporter confirming the machine works.

What happens to our data if we uninstall ServiceDesk?

Operational history stays queryable for audit.

Is ServiceDesk available today?

Yes — ServiceDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see ServiceDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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