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GrievanceDesk

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What it is

Every complaint — desk, ward, online — logged with an owner and a statutory clock, escalating before deadlines, closed only when the response has actually reached the complainant. Patient-relations rounds: a ward walked bed by bed from its open admissions — who was spoken to and anything raised, however small — and a concern owned and dated, settled while the patient is still in, or escalated onto the register as a formal grievance. Staff concerns, each to its own panel and seen by nobody else: a workplace grievance (a manager, a colleague, the roster, pay) owned by the HR panel with a date and closed only with the person told; a complaint to the POSH Internal Committee, its inquiry run on the number of days the practice records with its source, the outcome and action recorded, awareness sessions logged and the year’s annual report put together from the case log; and anonymous whistleblowing through the practice’s public speak-up page — no account, name or phone asked for or kept — routed only to the audit committee, whose members the owner alone names, with a reference and key for the reporter to read replies and add to it.

Who uses it: Built for: Every specialty
Reads: Feedback, the ward’s admissions, the staff list
Writes: Grievances, resolutions, ward rounds and concerns, staff cases, panels and POSH sessions
Never: It does not close a grievance on an internal note — closure requires the patient was answered.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: Operational history stays queryable for audit.

In the product

Who uses it: Operations manager — the demo profile it is best tried as
Where it opens: Operations › Grievances /grievances
Permission: grievance.read

Every operations app in the handbook →

How it works

File the complaint in their own wordsWhoever took it types what was said, not a summary of what they think was meant.
Acknowledge itThe clock started when it was filed, and the acknowledgement is the first thing the complainant is owed.
Give it an owner and a dateIt escalates before the deadline rather than after it, which is the only useful moment to escalate.
Close it by saying how they were told — and catch the next one earlyPhone, in person, letter — and what was actually resolved. An internal note does not close a grievance here. On Patient relations rounds walk a ward bed by bed and settle a concern before it becomes a complaint, or escalate it here; on Staff concerns staff raise a workplace grievance or a POSH complaint to their own panel, and the speak-up page takes an anonymous one to the audit committee.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not close a grievance on an internal note — closure requires the patient was answered.

It does not investigate or decide a staff case — HR, the Internal Committee or the audit committee does — and a panel member is the only one who sees one.

AI in GrievanceDesk

AskQuestions about what is on screen — “What needs attention in GrievanceDesk today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

GrievanceDesk — Grievances — Handle complaints with owners and deadlines — 01Grievances — Handle complaints with owners and deadlinesCaptured from the running demo clinic

01Grievances — Handle complaints with owners and deadlinesCaptured from the running demo clinic

1 of 1

Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 2

Patient Registry WardLine

Hands to · 2

ImageVault NablPrep

See the whole clinic →

Questions clinics ask

What does GrievanceDesk do?

Complaints with owners, clocks and closure the patient hears about — ward rounds that catch a concern early, and staff grievances, POSH complaints and anonymous whistleblowing kept to their own panels. Every complaint — desk, ward, online — logged with an owner and a statutory clock, escalating before deadlines, closed only when the response has actually reached the complainant. Patient-relations rounds: a ward walked bed by bed from its open admissions — who was spoken to and anything raised, however small — and a concern owned and dated, settled while the patient is still in, or escalated onto the register as a formal grievance. Staff concerns, each to its own panel and seen by nobody else: a workplace grievance (a manager, a colleague, the roster, pay) owned by the HR panel with a date and closed only with the person told; a complaint to the POSH Internal Committee, its inquiry run on the number of days the practice records with its source, the outcome and action recorded, awareness sessions logged and the year’s annual report put together from the case log; and anonymous whistleblowing through the practice’s public speak-up page — no account, name or phone asked for or kept — routed only to the audit committee, whose members the owner alone names, with a reference and key for the reporter to read replies and add to it.

What data does GrievanceDesk read and write?

GrievanceDesk reads feedback, the ward’s admissions, the staff list and writes grievances, resolutions, ward rounds and concerns, staff cases, panels and POSH sessions. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does GrievanceDesk deliberately not do?

It does not close a grievance on an internal note — closure requires the patient was answered. It does not investigate or decide a staff case — HR, the Internal Committee or the audit committee does — and a panel member is the only one who sees one.

What happens to our data if we uninstall GrievanceDesk?

Operational history stays queryable for audit.

Is GrievanceDesk available today?

Yes — GrievanceDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see GrievanceDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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