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GrievanceDesk

Complaints with owners, clocks and closure the patient hears about.

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What it is

Every complaint — desk, ward, online — logged with an owner and a statutory clock, escalating before deadlines, closed only when the response has actually reached the complainant.

Who uses it: Built for: Every specialty
Reads: Feedback
Writes: Grievances, resolutions
Never: It does not close a grievance on an internal note — closure requires the patient was answered.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: Operational history stays queryable for audit.

How it works

File the complaint in their own wordsWhoever took it types what was said, not a summary of what they think was meant.
Acknowledge itThe clock started when it was filed, and the acknowledgement is the first thing the complainant is owed.
Give it an owner and a dateIt escalates before the deadline rather than after it, which is the only useful moment to escalate.
Close it by saying how they were toldPhone, in person, letter — and what was actually resolved. An internal note does not close a grievance here.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not close a grievance on an internal note — closure requires the patient was answered.

AI in GrievanceDesk

AskQuestions about what is on screen — “What needs attention in GrievanceDesk today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

GrievanceDesk — Grievances — Handle complaints with owners and deadlines — 01Grievances — Handle complaints with owners and deadlinesCaptured from the running demo clinic

01Grievances — Handle complaints with owners and deadlinesCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1

Patient Registry

Hands to · 1

NablPrep

See the whole clinic →

Questions clinics ask

What does GrievanceDesk do?

Complaints with owners, clocks and closure the patient hears about. Every complaint — desk, ward, online — logged with an owner and a statutory clock, escalating before deadlines, closed only when the response has actually reached the complainant.

What data does GrievanceDesk read and write?

GrievanceDesk reads feedback and writes grievances, resolutions. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does GrievanceDesk deliberately not do?

It does not close a grievance on an internal note — closure requires the patient was answered.

What happens to our data if we uninstall GrievanceDesk?

Operational history stays queryable for audit.

Is GrievanceDesk available today?

Yes — GrievanceDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see GrievanceDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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