GrievanceDesk

● live in clinics

Complaints with owners, clocks and closure the patient hears about.

In plain words: Handle complaints with owners and deadlines.

Operations · PHI-lite · Every specialty

What GrievanceDesk does

Every complaint — desk, ward, online — logged with an owner and a statutory clock, escalating before deadlines, closed only when the response has actually reached the complainant.

How you actually use it

  1. File the complaint in their own wordsWhoever took it types what was said, not a summary of what they think was meant.
  2. Acknowledge itThe clock started when it was filed, and the acknowledgement is the first thing the complainant is owed.
  3. Give it an owner and a dateIt escalates before the deadline rather than after it, which is the only useful moment to escalate.
  4. Close it by saying how they were toldPhone, in person, letter — and what was actually resolved. An internal note does not close a grievance here.
See it on screen
Live product
01Grievances — Handle complaints with owners and deadlinesCaptured from the running demo clinic
GrievanceDesk — Grievances — Handle complaints with owners and deadlines
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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1
See the whole clinic →

What it reads

feedback

What it writes

grievancesresolutions
Same patient record as every other app — nothing is copied into a silo. Data class: PHI-lite.

What it does not do

It does not close a grievance on an internal note — closure requires the patient was answered.

Every app page carries this section. A listing with only benefits is an advertisement.

Questions clinics ask

What data does GrievanceDesk read and write?

GrievanceDesk reads feedback and writes grievances, resolutions. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does GrievanceDesk deliberately not do?

It does not close a grievance on an internal note — closure requires the patient was answered.

What happens to our data if we uninstall GrievanceDesk?

Operational history stays queryable for audit.

Is GrievanceDesk available today?

Yes — GrievanceDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Ask about GrievanceDesk

Want to see GrievanceDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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