LeadDesk

● live in clinics

Every enquiry with an owner, a next step and a cost per lead.

In plain words: Turn enquiries into booked consultations.

Business · PHI-lite · Every specialty
Install with your practiceHow pricing works →

What LeadDesk does

Every call, missed call, walk-in, WhatsApp message, website form and ad lead lands in one pipeline: new → contacted → booked → consulted, or honestly lost with a reason. Each one carries an owner, the next thing somebody will do and the date they will do it, and an append-only log of how it got where it is. Your public page can carry an enquiry form; an unanswered WhatsApp from an unknown number opens an enquiry by itself; and a lead form on Meta, Google, JustDial or Practo posts in through an API key without ever creating the same enquiry twice. Type in what each source cost you this month and the Sources tab tells you your cost per lead, and what those enquiries went on to be billed.

How you actually use it

  1. Add the enquiryName, phone, where it came from and what they are asking about. An open enquiry already on that phone number is merged into rather than duplicated, and one arriving through an API key with the same external reference is merged the same way.
  2. Work the boardOne column per stage: new, contacted, booked, consulted, lost. Each card carries its owner, days in stage and the next action, marked overdue once its date has passed. Filter to Mine, by source, or Due today.
  3. Move it onContacted, then Book consult against an appointment already made, then Consulted against the registered patient. Lost asks for a reason so the Sources report can group it; Next action needs both the action and a date.
  4. Own itTake it makes the enquiry yours; Reassign… hands it to a colleague with an active account, or to nobody.
  5. Read the Sources tabFor each source: enquiries, the share contacted, booked and consulted, spend, cost per lead and what those enquiries went on to be billed. Spend is one figure per source per month typed on the Spend tab; nothing is polled from an ad platform.
See it on screen
Live product
01Enquiries — Turn enquiries into booked consultationsCaptured from the running demo clinic
LeadDesk — Enquiries — Turn enquiries into booked consultations
1 of 1

Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

See the whole clinic →

What it reads

patient recordappointmentsconsents

What it writes

leadsconversionsmarketing consentmonthly ad spend
Same patient record as every other app — nothing is copied into a silo. Data class: PHI-lite.

What it does not do

It does not import contact lists, does not poll ad platforms, and does not message an enquiry that has not opted in — the follow-up nudge skips them and writes down why.

Every app page carries this section. A listing with only benefits is an advertisement.

Questions clinics ask

What data does LeadDesk read and write?

LeadDesk reads patient record, appointments, consents and writes leads, conversions, marketing consent, monthly ad spend. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does LeadDesk deliberately not do?

It does not import contact lists, does not poll ad platforms, and does not message an enquiry that has not opted in — the follow-up nudge skips them and writes down why.

What happens to our data if we uninstall LeadDesk?

Operational history stays queryable for audit.

Is LeadDesk available today?

Yes — LeadDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Ask about LeadDesk

Want to see LeadDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

More business apps