A patient CRM for UK clinics, built consent-first.
SMS from your own Twilio account and email from your own Postmark, sequences, one inbox for every channel and lead scores, with PECR consent and the soft opt-in recorded and checked before every marketing send. The CRM desk is built; UK sign-up and billing open with the regional launch.
The CRM desk is built: a practice in the United Kingdom sends texts and email from its own Twilio and Postmark accounts, tests the connection without sending anything, and the country’s consent rules are checked before every marketing send. Self-serve sign-up and billing in the United Kingdom are not open yet. Hosted in Boston, USA. UK GDPR programme in progress. Prices and billing in GBP open with the regional launch.
15● live in clinics
Consent
Consent law in the United Kingdom
What the law asks of a marketing message, and what the CRM desk does before every send. The rules are written into the product; nothing on this site calls it compliant.
PECR● live in clinicsMarketing email and texts need consent, or the soft opt-in for an existing patient and similar services, with a free way to opt out in every message. The CRM’s Consent tab records which basis applies, per contact and channel, and blocks a send without one.
UK GDPR● live in clinicsThe contact data behind a campaign needs a lawful basis of its own. Our UK GDPR programme is in progress, and we will not call it done until it is.
Live in clinics today
The lead, campaign and review tools the Western CRM is built on. They run in Indian clinics first; each listing says what it does and does not do.
leads, conversions, marketing consent, monthly ad spend
Never
It does not import contact lists, does not poll ad platforms, and does not message an enquiry that has not opted in — the follow-up nudge skips them and writes down why. The package funnel reports sales that happened; it never nudges a patient toward one.
Your data
PHI-lite. Operational history stays queryable for audit.
Join the United Kingdom waitlist
Leave a name and a number. A person calls you before the regional launch, and what you need moves up the build order.
Questions, answered
What runs today?
The CRM desk is built: a practice in the United Kingdom sends texts and email from its own Twilio and Postmark accounts, tests the connection without sending anything, and the country’s consent rules are checked before every marketing send. Self-serve sign-up and billing in the United Kingdom are not open yet. Hosted in Boston, USA. UK GDPR programme in progress. Prices and billing in GBP open with the regional launch.
Which consent laws does it handle?
PECR and UK GDPR. The CRM desk records the consent and checks it before every marketing send; nothing on this page calls it compliant.
Which apps are behind it?
Live in clinics: LeadDesk, AdLeadCapture, CampaignHQ, Automations, ReferralNet, Review Inbox, ReviewMagnet, StripeDeposits, WhatsApp Assistant, MailDesk, CalendarSync, SiteFront, Online Booking, Sales & Referrals, ConsentVault. Each listing says what the app does and what it does not.
How do I get it?
Self-serve sign-up outside India is not open yet. Leave a name and a number. A person calls you before the regional launch, and what you need moves up the build order.
Does the AI decide anything?
No. It drafts and suggests from the records on your screen; a named person accepts or discards every draft, and one setting per organisation — off, redacted or full — decides what reaches the model.
See the live half working
Everything marked live runs in the demo practice right now, with invented patients in it. Or set up your own practice in about a minute.