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Review Inbox

Every review in one place, answered — and patient stories shown only where the patient said yes.

Installs with ReviewMagnet, whose screen it works on
Get Review InboxOpen the appAvailable nowHow pricing works →

What it is

Your Google and listed-platform reviews, pulled in hourly and queued until someone has actually replied. A poor rating can alert the owner the day it lands rather than the month after. Sources that publish no review feed (Practo, JustDial) are tracked as the manual checks they honestly are, not pretended into automation. Stories: patient video testimonials, before-and-after photos and written stories, filed by procedure, each shown only in the places the patient agreed to — the website, social media, advertisements or print, each its own consent record — so consent to the website never covers an ad. When a patient withdraws, every place the story is in use is listed to take down until somebody records it gone. When a patient asks to be erased, their stories are deleted and the places they were still shown are listed the same way.

Who uses it
Built for: Every specialty
Reads
Connected review listings, consent records
Writes
Fetched reviews, reply status, patient stories, where each story is used
Never
It never posts a reply for you and never asks anyone for a review — that is Loyalty Points’ and ReviewMagnet’s consent-gated job.
Access
Only people whose role includes it — the clinic owner decides who
Your data
PHI-lite. Hosted in Boston, United States. On uninstall: Fetching stops. Reviews already fetched stay readable.

In the product

Who uses it
Business development — the demo profile it is best tried as
Where it opens
Business › Review replies /reputation
Permission
reputation.read
Every business app in the handbook →

How it works

  1. Connect a listingConnect a listing takes the branch, the platform, the listing id and the public link — a platform with no API is labelled ‘no API’ in the picker before you choose it, and a platform that fetches through an API is refused while its key is missing from KeyRing, rather than sitting there fetching nothing.
  2. Read the branch scorecardHow each branch is doing gives one row per branch with its average rating, the review count, the poor ones, the unanswered ones and the last thirty days — never a group average, because that is what hides the branch in trouble.
  3. Watch the listings that are failingConnected listings marks a listing as watching, paused or failing with the count of consecutive failures beside its name, and Check now reads it again on demand.
  4. Work the inbox: draft, read, then publishPoor only and Unanswered filter the reviews, each of which shows its stars, platform, date and whether it is answered, with a link to the review itself. Draft a reply writes one for you to read and edit, Save draft keeps it, and Publish posts it on platforms that have a reply API and is refused on the ones that do not, telling you to copy the draft across.
  5. Keep patient stories with their consentOn Stories, add a testimonial or before-and-after with its procedure and where the media lives. Press it to record which places the patient agreed to, then put it to use there. If they withdraw, or ask to be erased (the story is then deleted), the places it is in use are listed to take down.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It never posts a reply for you and never asks anyone for a review — that is Loyalty Points’ and ReviewMagnet’s consent-gated job.
It never puts a patient’s story anywhere the patient has not agreed to, and it does not host the video or photos: it keeps where they are.

AI in Review Inbox

AskQuestions about what is on screen — “What needs attention in Review Inbox today?” — answered with the records it read.
DraftSummaries and notes for the team, marked as drafts until a person signs.
Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

Live product
01Review Inbox — All your reviews in one place, answeredCaptured from the running demo clinic
Review Inbox — Review Inbox — All your reviews in one place, answered
1 of 1

Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

See the whole clinic →

Questions clinics ask

What does Review Inbox do?
Every review in one place, answered — and patient stories shown only where the patient said yes. Your Google and listed-platform reviews, pulled in hourly and queued until someone has actually replied. A poor rating can alert the owner the day it lands rather than the month after. Sources that publish no review feed (Practo, JustDial) are tracked as the manual checks they honestly are, not pretended into automation. Stories: patient video testimonials, before-and-after photos and written stories, filed by procedure, each shown only in the places the patient agreed to — the website, social media, advertisements or print, each its own consent record — so consent to the website never covers an ad. When a patient withdraws, every place the story is in use is listed to take down until somebody records it gone. When a patient asks to be erased, their stories are deleted and the places they were still shown are listed the same way.
What data does Review Inbox read and write?
Review Inbox reads connected review listings, consent records and writes fetched reviews, reply status, patient stories, where each story is used. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.
What does Review Inbox deliberately not do?
It never posts a reply for you and never asks anyone for a review — that is Loyalty Points’ and ReviewMagnet’s consent-gated job. It never puts a patient’s story anywhere the patient has not agreed to, and it does not host the video or photos: it keeps where they are.
What happens to our data if we uninstall Review Inbox?
Fetching stops. Reviews already fetched stay readable.
Is Review Inbox available today?
Yes — Review Inbox is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see Review Inbox running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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