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WhatsApp Assistant

The WhatsApp that answers at 11pm — books, checks, and hands over honestly.

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What it is

A menu-driven assistant on your clinic’s WhatsApp — deliberately not a chatbot pretending to be a doctor. It can book, reschedule or cancel against your real slots, answer “is my report ready?” only once the report is actually signed, tell a waiting patient their queue position, and give timings and directions. Anything beyond the menu is handed to a human in the inbox, and it says so honestly. A missed phone call becomes a lead and a callback task the same minute, so the highest-intent channel a clinic has stops leaking. Off by default; you switch it on when you are ready.

Who uses it
Built for: Every specialty
Reads
Slots, signed results, queue positions
Writes
Bookings, conversation threads, leads, callback tasks
Never
It gives no medical advice, guesses at nothing, and never pretends a human wrote its replies — the handover to a person is part of the design.
Access
Only people whose role includes it — the clinic owner decides who
Your data
PHI-lite. Hosted in Boston, United States. On uninstall: The assistant stops answering; the inbox and every past conversation remain.

How it works

  1. Connect the number firstThe assistant is a column on a WhatsApp connection, so pair the number on the WhatsApp screen before anything answers.
  2. Switch the assistant onThe Assistant column toggles per connection and is off until you turn it on; the row underneath says what it does — answers with a menu, and hands anything else to you.
  3. Let it work the menuIt is a deterministic menu machine reading the numbered options it last showed, and everything it says goes back out through the same dispatch ledger the desk uses.
  4. Know what it will and will not read backIt books through Online Booking’s own verified-phone path, with the same caps and the same diary row, and it reads back a lab order’s status and nothing else.
  5. Take the handoverHanded-to-human is a stamp with a reason that silences the assistant for the length of WhatsApp’s own 24-hour window — and a staff reply in the conversation clears it at once.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It gives no medical advice, guesses at nothing, and never pretends a human wrote its replies — the handover to a person is part of the design.

AI in WhatsApp Assistant

AskQuestions about what is on screen — “What needs attention in WhatsApp Assistant today?” — answered with the records it read.
DraftSummaries and notes for the team, marked as drafts until a person signs.
Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

Live product
01WhatsApp — WhatsApp that books and answers after hoursCaptured from the running demo clinic
WhatsApp Assistant — WhatsApp — WhatsApp that books and answers after hours
1 of 1

Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

See the whole clinic →

Questions clinics ask

What does WhatsApp Assistant do?
The WhatsApp that answers at 11pm — books, checks, and hands over honestly. A menu-driven assistant on your clinic’s WhatsApp — deliberately not a chatbot pretending to be a doctor. It can book, reschedule or cancel against your real slots, answer “is my report ready?” only once the report is actually signed, tell a waiting patient their queue position, and give timings and directions. Anything beyond the menu is handed to a human in the inbox, and it says so honestly. A missed phone call becomes a lead and a callback task the same minute, so the highest-intent channel a clinic has stops leaking. Off by default; you switch it on when you are ready.
What data does WhatsApp Assistant read and write?
WhatsApp Assistant reads slots, signed results, queue positions and writes bookings, conversation threads, leads, callback tasks. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.
What does WhatsApp Assistant deliberately not do?
It gives no medical advice, guesses at nothing, and never pretends a human wrote its replies — the handover to a person is part of the design.
What happens to our data if we uninstall WhatsApp Assistant?
The assistant stops answering; the inbox and every past conversation remain.
Is WhatsApp Assistant available today?
Yes — WhatsApp Assistant is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see WhatsApp Assistant running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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