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FamilyLink

Family members see the parts of a patient’s care the patient chose, on a link of their own, with a monthly care report — and, where agreed, act for them and keep the family history.

Installs with CareCircle, whose screen it works on
Get FamilyLinkOpen the appAvailable nowHow pricing works →

What it is

The daughter who manages her father’s appointments, the son abroad who wants to know the medicines were collected: CareCircle already records who the patient named and what each may see — appointments, medicines, reports or bills — on the patient’s own consent. FamilyLink gives each of them a link of their own that opens exactly that, read-only, clearly labelled — “You’re viewing Asha’s care as daughter”. The scopes are read fresh on every visit, so narrowing one at the desk narrows the next page load; removing the member from the circle withdraws the consent and ends the link in the same instant. Every view and every download is written to the audit trail against the patient, naming the family member who looked. For a son or daughter abroad, the clinic can put them on a monthly care report: each month it is compiled from the record in exactly their scopes — the visits, the current medicines and the doses the patient ticked, the readings taken — and a nurse or doctor writes the month in their own words before it is sent. It then appears at the top of their family link, kept as sent. Safety at home is for a patient who lives alone: with their agreement the desk sets a daily “I am OK” tap in the Patient App by a time they choose, an SOS button, or both, naming the clinic’s own people who respond and the family from the care circle who should hear. A missed tap or an SOS (with the place the phone gave, or why it could not) rings the named staff’s bell and sends each family responder one message through the clinic’s own messaging, with what was sent or why not kept on the alert; a responder takes it and closes it with what happened. Where the patient (or their guardian) agrees, the clinic records who agreed, how, and which acts a circle member may do for them on the link — tick today’s doses, ask the clinic for an appointment, add to the family history — only inside the scopes the circle already holds; every act is logged under the member’s own name, a ticked dose carries it, and an appointment request waits for the desk to book or decline. The family history is what the family tells — the relative in their words, the condition, the age it began, whether they died and of what — shown to the doctor as family-reported and never checked against a record. The link also carries the home’s updates about a resident and books a visiting time.

Who uses it
Built for: Every specialty
Reads
Care circle members and scopes, appointments, medicines, prescription status, released lab results, bills, documents
Writes
Family links, monthly care reports, safety plans, check-ins and SOS alerts, caregiver agreements and the acts done under them, appointment requests, family history entries, visit bookings
Never
It lets a family member act on the patient’s behalf only in the acts the patient agreed to and the clinic recorded — no uploads, no questions to the doctor and no payments, and an appointment request is the desk’s to book.
Access
Only people whose role includes it — the clinic owner decides who
Your data
Full PHI. Hosted in Boston, United States. On uninstall: Every family link stops working. The care circle, its consents and the audit trail of who looked stay on the record.

In the product

Who uses it
Care coordinator — the demo profile it is best tried as
Where it opens
Inside Engagement › Care Circle /carecircle
Permission
circle.read
Every engagement app in the handbook →

How it works

  1. Add the family member to the circleOn Care Circle, with the patient’s consent: name, relation, phone, and what they may see — appointments, medicines, reports, bills.
  2. Make their family linkPress Family link beside them. The link is copied once; send it to them yourself. It is never shown again.
  3. They see only what the patient chose — and send a monthly reportTheir page says whose care it is and as whom they are viewing it, and shows only those scopes. On Monthly family reports, compile the month in their scopes, write it in your own words and send it to their link.
  4. Let them act, where the patient agreedOn Care Circle’s Acting and history tab, record who agreed and how, and tick what the member may do: tick today’s doses, ask for an appointment, add to the family history. Their link then shows those, each act logged under their name; answer their appointment requests there, and read the family history as the family reported it.
  5. Change or end it any timeNarrow a scope and their next visit narrows with it. Switch the link off, or remove them from the circle, and it stops working at once.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It lets a family member act on the patient’s behalf only in the acts the patient agreed to and the clinic recorded — no uploads, no questions to the doctor and no payments, and an appointment request is the desk’s to book.
It shows nothing outside the scopes the patient chose, and no link is stored in a readable form, so a lost link is replaced rather than re-sent.
It does not decide who belongs in the circle; CareCircle and the patient’s consent do.
The SOS button does not call an ambulance or promise a response time: it alerts the people the patient agreed on, and the app shows the emergency number for the clinic’s country.

AI in FamilyLink

AskQuestions about what is on screen — “What needs attention in FamilyLink today?” — answered with the records it read.
DraftSummaries and notes for the team, marked as drafts until a person signs.
Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

Live product
01Care Circle — Give family a read-only link to the care the patient chose to shareCaptured from the running demo clinic
FamilyLink — Care Circle — Give family a read-only link to the care the patient chose to share
1 of 1

Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Hands to · 1
See the whole clinic →

Questions clinics ask

What does FamilyLink do?
Family members see the parts of a patient’s care the patient chose, on a link of their own, with a monthly care report — and, where agreed, act for them and keep the family history. The daughter who manages her father’s appointments, the son abroad who wants to know the medicines were collected: CareCircle already records who the patient named and what each may see — appointments, medicines, reports or bills — on the patient’s own consent. FamilyLink gives each of them a link of their own that opens exactly that, read-only, clearly labelled — “You’re viewing Asha’s care as daughter”. The scopes are read fresh on every visit, so narrowing one at the desk narrows the next page load; removing the member from the circle withdraws the consent and ends the link in the same instant. Every view and every download is written to the audit trail against the patient, naming the family member who looked. For a son or daughter abroad, the clinic can put them on a monthly care report: each month it is compiled from the record in exactly their scopes — the visits, the current medicines and the doses the patient ticked, the readings taken — and a nurse or doctor writes the month in their own words before it is sent. It then appears at the top of their family link, kept as sent. Safety at home is for a patient who lives alone: with their agreement the desk sets a daily “I am OK” tap in the Patient App by a time they choose, an SOS button, or both, naming the clinic’s own people who respond and the family from the care circle who should hear. A missed tap or an SOS (with the place the phone gave, or why it could not) rings the named staff’s bell and sends each family responder one message through the clinic’s own messaging, with what was sent or why not kept on the alert; a responder takes it and closes it with what happened. Where the patient (or their guardian) agrees, the clinic records who agreed, how, and which acts a circle member may do for them on the link — tick today’s doses, ask the clinic for an appointment, add to the family history — only inside the scopes the circle already holds; every act is logged under the member’s own name, a ticked dose carries it, and an appointment request waits for the desk to book or decline. The family history is what the family tells — the relative in their words, the condition, the age it began, whether they died and of what — shown to the doctor as family-reported and never checked against a record. The link also carries the home’s updates about a resident and books a visiting time.
What data does FamilyLink read and write?
FamilyLink reads care circle members and scopes, appointments, medicines, prescription status, released lab results, bills, documents and writes family links, monthly care reports, safety plans, check-ins and SOS alerts, caregiver agreements and the acts done under them, appointment requests, family history entries, visit bookings. Its data class is Full PHI. Every app works on the same patient record — nothing is copied into a silo.
What does FamilyLink deliberately not do?
It lets a family member act on the patient’s behalf only in the acts the patient agreed to and the clinic recorded — no uploads, no questions to the doctor and no payments, and an appointment request is the desk’s to book. It shows nothing outside the scopes the patient chose, and no link is stored in a readable form, so a lost link is replaced rather than re-sent. It does not decide who belongs in the circle; CareCircle and the patient’s consent do. The SOS button does not call an ambulance or promise a response time: it alerts the people the patient agreed on, and the app shows the emergency number for the clinic’s country.
What happens to our data if we uninstall FamilyLink?
Every family link stops working. The care circle, its consents and the audit trail of who looked stay on the record.
Is FamilyLink available today?
Yes — FamilyLink is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see FamilyLink running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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