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ReturnsDesk

Customer returns by batch — expired, broken or wrong — credited on the ledger, restocked, quarantined or destroyed, and claimed back from the supplier.

Installs with StoreStock and TradeLedger, whose screen it works on

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What it is

Goods a trade customer sends back, by item and batch: expired, near expiry, broken, the wrong item, or something else, said in words. A return taken against one of your orders can never be more than the order sent, counting earlier returns. The credit each line earns is the business’s own decision, at the order’s price with tax unless someone changes it, and the credit note lands on the customer’s TradeLedger account. Each line says what happened to the goods. One of your own batches still in date can go back on the shelf in StoreStock. Expired goods never do. Goods can be held in quarantine until someone decides. Destroyed goods are recorded with how they were destroyed, and can also be logged on the waste register in the category the person chooses. Goods sent back to the manufacturer or supplier go on a claim: the claim is sent with its reference, then settled in full, in part with what came back, or rejected with the reason.

Who uses it: Built for: Every specialty
Reads: Dispatched sales orders, stock batches, suppliers
Writes: Customer returns by batch, credit notes onto TradeLedger, goods back on the shelf, in quarantine or destroyed, claims to suppliers and their settlement
Never: It does not decide how much credit a return earns, and ships no returns policy.
Access: Only people whose role includes it — the clinic owner decides who
Your data: No PHI. Hosted in Boston, United States. On uninstall: Returns stop being taken here. Returns, credit notes, claims and their stock movements are kept.

In the product

Who uses it: Operations manager — the demo profile it is best tried as
Where it opens: Operations › Returns /returnsdesk
Permission: returnsdesk.read

Every operations app in the handbook →

How it works

Receive the returnThe customer, the order it came from if known, the reason, and each pack by item and batch.
Decide what happens to the goodsBack on the shelf if it is one of your batches and still in date, held in quarantine, or destroyed and recorded.
Give the credit noteEach line at the credit the business gives, onto the customer’s account in one step.
Claim it back from the supplierPut the lines on a claim, send it with its reference, and record what the supplier settled.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not decide how much credit a return earns, and ships no returns policy.

It never puts expired goods back on the shelf and does not file anything with a regulator.

AI in ReturnsDesk

AskQuestions about what is on screen — “What needs attention in ReturnsDesk today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

ReturnsDesk — Returns — Take back returns by batch: credit, restock or destroy, and claim from the supplier — 01Returns — Take back returns by batch: credit, restock or destroy, and claim from the supplierCaptured from the running demo clinic

01Returns — Take back returns by batch: credit, restock or destroy, and claim from the supplierCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 2

StoreStock VendorGate

Hands to · 2

BioWaste StoreStock

See the whole clinic →

Questions clinics ask

What does ReturnsDesk do?

Customer returns by batch — expired, broken or wrong — credited on the ledger, restocked, quarantined or destroyed, and claimed back from the supplier. Goods a trade customer sends back, by item and batch: expired, near expiry, broken, the wrong item, or something else, said in words. A return taken against one of your orders can never be more than the order sent, counting earlier returns. The credit each line earns is the business’s own decision, at the order’s price with tax unless someone changes it, and the credit note lands on the customer’s TradeLedger account. Each line says what happened to the goods. One of your own batches still in date can go back on the shelf in StoreStock. Expired goods never do. Goods can be held in quarantine until someone decides. Destroyed goods are recorded with how they were destroyed, and can also be logged on the waste register in the category the person chooses. Goods sent back to the manufacturer or supplier go on a claim: the claim is sent with its reference, then settled in full, in part with what came back, or rejected with the reason.

What data does ReturnsDesk read and write?

ReturnsDesk reads dispatched sales orders, stock batches, suppliers and writes customer returns by batch, credit notes onto TradeLedger, goods back on the shelf, in quarantine or destroyed, claims to suppliers and their settlement. Its data class is No PHI. Every app works on the same patient record — nothing is copied into a silo.

What does ReturnsDesk deliberately not do?

It does not decide how much credit a return earns, and ships no returns policy. It never puts expired goods back on the shelf and does not file anything with a regulator.

What happens to our data if we uninstall ReturnsDesk?

Returns stop being taken here. Returns, credit notes, claims and their stock movements are kept.

Is ReturnsDesk available today?

Yes — ReturnsDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see ReturnsDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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