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Working offline and in the field

Two things keep working when the line drops: the front desk on a device that keeps a copy, and Field Round for camps and outreach where there is no signal at all.

Step by step

How to do it

  1. Keep a copy on the desk’s deviceIn the account menu, turn on Keep a copy on this device. Patient search, the day’s queue, patients’ bills and tokens stay readable offline.
  2. Work through the outageNew patients, new tokens, calling a token and a cash or UPI receipt against an existing bill are saved on the device and sent, oldest first, when the line returns.
  3. Run a camp with Field RoundDownload the camp before you go, register and screen people with no signal, and sync the round once when you are back.
In the product

Where to find it

Offline copy
Account menu → Keep a copy on this device
Field Round
/field

Paths are in the product, after you sign in; each opens only for people whose role includes it.

Not live yet

A new bill or a pharmacy sale cannot be made offline yet.

Apps

The apps involved

FieldGuideRegister and screen people at a camp with no signal, and send them laterQueueFlowRun the day’s patient queue with tokens
Read on

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