CrisisDesk

● live in clinics

Crisis contacts triaged, followed up, never lost.

In plain words: Crisis calls triaged and followed up.

Clinical · Full PHI · Psychiatry

What CrisisDesk does

Crisis-line and walk-in contacts logged with risk triage, follow-up calls scheduled and completed, and warm handoffs to ongoing care tracked to the first kept appointment.

How you actually use it

  1. Log the contact, named or notPhone, walk-in, message or referral, and patient, family, professional or anonymous; choosing anonymous hides the patient link because the row refuses one, and the only mandatory field is what they said was wrong.
  2. Triage in one actUrgency — emergency, urgent or routine — and risk to self on none, low, moderate or high; the grades, the time and the name land together or not at all.
  3. Record what was doneAdvice, appointment booked, emergency services, safety plan shared or referral, each with its detail; actions go only on an open contact.
  4. Chase the follow-upsFollow-ups due is the first card, and each is answered reached, no answer or declined; a no-answer schedules the next attempt in the same transaction, so a call nobody picked up cannot become a contact with nothing due.
  5. Close only when it can be closedClose contact carries resolved, referred or lost to contact, and lost to contact needs a reason; the button says why it is disabled — nothing done this shift on an emergency or high-risk contact, or a follow-up still due — and the refusal itself lives in the guarded update.
See it on screen
Live product
01Crisis Line — Crisis calls triaged and followed upCaptured from the running demo clinic
CrisisDesk — Crisis Line — Crisis calls triaged and followed up
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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1
See the whole clinic →

What it reads

contacts

What it writes

triage recordsfollow-ups
Same patient record as every other app — nothing is copied into a silo. Data class: Full PHI.

What it does not do

It does not close a high-risk contact on an unanswered follow-up call.

Every app page carries this section. A listing with only benefits is an advertisement.

Questions clinics ask

What data does CrisisDesk read and write?

CrisisDesk reads contacts and writes triage records, follow-ups. Its data class is Full PHI. Every app works on the same patient record — nothing is copied into a silo.

What does CrisisDesk deliberately not do?

It does not close a high-risk contact on an unanswered follow-up call.

What happens to our data if we uninstall CrisisDesk?

All clinical data stays in the record; operational history stays queryable.

Is CrisisDesk available today?

Yes — CrisisDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Ask about CrisisDesk

Want to see CrisisDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

Runs alongside — same specialty, same record
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