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NurseLine

A phone triage line run by nurses on the clinic’s own protocols: every answer kept, the nurse’s disposition, and a doctor’s call-back when asked for.

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What it is

A nurse takes the call on one of the clinic’s own protocols: a name, the source it was written from, yes-or-no questions — each of which may point to a clinic visit or to emergency on a yes — and the advice for care at home. Nothing is built in: no triage algorithm ships, the clinic writes its own. Every question is answered and kept. What the answers point to is the strongest pointer answered yes, and the nurse decides — care at home, a clinic visit or emergency; a decision lighter than the protocol pointed to needs the nurse’s reason. The triage cannot be changed afterwards. A doctor’s call-back can be asked for with a reason, and stays on the doctors’ list until a doctor records what they said. A protocol already used is not edited: a new revision is written, and earlier calls keep the questions they were asked.

Who uses it: Built for: Every specialty
Reads: The patient record
Writes: Triage calls and answers, dispositions and reasons, doctor call-backs, the clinic’s triage protocols
Never: It ships no triage protocol and decides nothing — the clinic writes the protocols, the nurse decides, and a doctor calls back.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: Every call, answer and protocol revision is kept and can still be read.

How it works

Your protocolsYour questions, with the source they came from.
The nurse decidesA reason when lighter than the protocol points.
Doctor call-backOn the list until a doctor records it.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It ships no triage protocol and decides nothing — the clinic writes the protocols, the nurse decides, and a doctor calls back.

AI in NurseLine

AskQuestions about what is on screen — “What needs attention in NurseLine today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

NurseLine — Nurse Line — Run a nurse phone triage line on your own protocols, with a doctor's call-back — 01Nurse Line — Run a nurse phone triage line on your own protocols, with a doctor's call-backCaptured from the running demo clinic

01Nurse Line — Run a nurse phone triage line on your own protocols, with a doctor's call-backCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1

Patient Registry

See the whole clinic →

Questions clinics ask

What does NurseLine do?

A phone triage line run by nurses on the clinic’s own protocols: every answer kept, the nurse’s disposition, and a doctor’s call-back when asked for. A nurse takes the call on one of the clinic’s own protocols: a name, the source it was written from, yes-or-no questions — each of which may point to a clinic visit or to emergency on a yes — and the advice for care at home. Nothing is built in: no triage algorithm ships, the clinic writes its own. Every question is answered and kept. What the answers point to is the strongest pointer answered yes, and the nurse decides — care at home, a clinic visit or emergency; a decision lighter than the protocol pointed to needs the nurse’s reason. The triage cannot be changed afterwards. A doctor’s call-back can be asked for with a reason, and stays on the doctors’ list until a doctor records what they said. A protocol already used is not edited: a new revision is written, and earlier calls keep the questions they were asked.

What data does NurseLine read and write?

NurseLine reads the patient record and writes triage calls and answers, dispositions and reasons, doctor call-backs, the clinic’s triage protocols. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does NurseLine deliberately not do?

It ships no triage protocol and decides nothing — the clinic writes the protocols, the nurse decides, and a doctor calls back.

What happens to our data if we uninstall NurseLine?

Every call, answer and protocol revision is kept and can still be read.

Is NurseLine available today?

Yes — NurseLine is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see NurseLine running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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