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VolunteerDesk

Volunteers rostered only to duties they are trained and checked for, with their hours and visits.

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What it is

A hospital or hospice runs on its volunteers: the help desk, the wayfinders, the companions who sit with a patient, the hospice visitors. Each volunteer is kept with the background check the hospital asks for (its date and reference, as issued), and the training each has done against the hospital’s own modules, with how long each lasts. Each duty names the training it needs and whether it needs the check, and the rota only takes a volunteer who holds all of it, in date on the shift’s day; a volunteer is never in two places at once. A visit duty names its patient. After the shift, the coordinator records the hours given and a short note, and anything the volunteer noticed about a patient is passed to a named member of staff. Hours per volunteer add up through the month. A patient who volunteers (an ex-patient who sits with the newly admitted) can be linked to their own record, but only with the day they agreed to be recorded as a patient on the roster; and every thank-you is kept — a word, a card, a certificate, a gift or a mention, on its day and by whom — so a volunteer whose hours have gone unthanked is easy to find.

Who uses it: Built for: Every specialty
Reads: Patients, for a visit duty
Writes: Volunteers, training records, duties, the volunteer rota, hours and visit notes, thank-yous
Never: It does not train or vet a volunteer: the hospital does, and records it here.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: The rota stops; volunteers, their training and every shift are kept.

In the product

Who uses it: Operations manager — the demo profile it is best tried as
Where it opens: Operations › Volunteers /volunteers
Permission: volunteer.read

Every operations app in the handbook →

How it works

Add your training and dutiesYour own modules, and what each duty needs.
Add each volunteerWith the background check and the training done.
Put them on the rotaOnly on duties they are ready for.
Close each shiftHours given, a note, any concern to staff, and a thank-you kept.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not train or vet a volunteer: the hospital does, and records it here.

It does not link a patient to the roster without the day they agreed.

A volunteer’s note is never clinical, and a volunteer does not sign in.

AI in VolunteerDesk

AskQuestions about what is on screen — “What needs attention in VolunteerDesk today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

VolunteerDesk — Volunteers — Roster volunteers only to duties they are trained and checked for, and log their hours — 01Volunteers — Roster volunteers only to duties they are trained and checked for, and log their hoursCaptured from the running demo clinic

01Volunteers — Roster volunteers only to duties they are trained and checked for, and log their hoursCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 1

Patient Registry

See the whole clinic →

Questions clinics ask

What does VolunteerDesk do?

Volunteers rostered only to duties they are trained and checked for, with their hours and visits. A hospital or hospice runs on its volunteers: the help desk, the wayfinders, the companions who sit with a patient, the hospice visitors. Each volunteer is kept with the background check the hospital asks for (its date and reference, as issued), and the training each has done against the hospital’s own modules, with how long each lasts. Each duty names the training it needs and whether it needs the check, and the rota only takes a volunteer who holds all of it, in date on the shift’s day; a volunteer is never in two places at once. A visit duty names its patient. After the shift, the coordinator records the hours given and a short note, and anything the volunteer noticed about a patient is passed to a named member of staff. Hours per volunteer add up through the month. A patient who volunteers (an ex-patient who sits with the newly admitted) can be linked to their own record, but only with the day they agreed to be recorded as a patient on the roster; and every thank-you is kept — a word, a card, a certificate, a gift or a mention, on its day and by whom — so a volunteer whose hours have gone unthanked is easy to find.

What data does VolunteerDesk read and write?

VolunteerDesk reads patients, for a visit duty and writes volunteers, training records, duties, the volunteer rota, hours and visit notes, thank-yous. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does VolunteerDesk deliberately not do?

It does not train or vet a volunteer: the hospital does, and records it here. It does not link a patient to the roster without the day they agreed. A volunteer’s note is never clinical, and a volunteer does not sign in.

What happens to our data if we uninstall VolunteerDesk?

The rota stops; volunteers, their training and every shift are kept.

Is VolunteerDesk available today?

Yes — VolunteerDesk is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see VolunteerDesk running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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