PartnerDesk

What PartnerDesk does

Almost every hospital doing this work has facilitators, and almost none can produce, on the day somebody asks, the piece of paper that says what the arrangement was. This is that piece of paper. A commission that is not disclosed cannot be recorded at all. Two agreements with one facilitator may not cover the same day, so two claims cannot be made on one patient. An enquiry that arrived in March cannot be attributed to an agreement that started in June. A payout freezes the basis it was worked out under, the person who asks for it is never the person who approves it, and the facilitator who brought the patient is paid what the agreement says and nothing else.

How you actually use it

1. 1Empanel the facilitatorName, country and somebody you can actually ring. A name on a list with no number is not a partner.
2. 2Record the agreement, disclosedThe dates, what it pays and where the signed copy is kept. A commission that is not disclosed is refused, and a second agreement over the same dates is refused too.
3. 3Say which case each one broughtAttribute the case to the agreement that was running when the enquiry arrived. One partner per case — two claimants is a conversation, not a row.
4. 4Approve, then mark it paidThe amount is worked out from the agreement and frozen into the payout. Somebody other than you approves it, and the reference goes in when the money has gone.

What it does not do

It cannot pay a treating doctor for sending a patient: there is no field for it, because the National Medical Commission’s code forbids it. It pays nobody by itself — it records that a payout was approved, and the money leaves through the ledger. It holds no patient record.

Questions clinics ask