EngagementLive · in the productQueue & board

ComfortRequest

An inpatient asks from the bed — a blanket, water, a wheelchair, housekeeping, a nurse — and the right team answers, with the time it took.

Installs with WardLine, whose screen it works on

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What it is

A QR on the bed lets the patient or their attendant ask for something without pressing the bell and waiting: a nurse, water, a blanket, cleaning, a wheelchair, food or something else. Each kind goes to the team the hospital chose — nursing, housekeeping, porters or dietary — with the hospital’s own target minutes; the starting routes are written the first time and are the hospital’s to change or switch off. A second tap is the same request, not a new one. The team marks it on it, then done, so the time to answer and the time to finish are both kept, and the patient’s page shows someone is on it and when it was done. Staff can log a request said to them at the bed. The board shows the ward and bed, not the name — the people who answer need the bed, not the record — and the week’s median time to answer and how many were within target. A new QR stops the old one, and a discharge ends it. It is not for an emergency: the bell is.

Who uses it: Built for: Every specialty
Reads: Admissions and beds (WardLine)
Writes: Bedside requests, response and completion times, routes and target minutes
Never: It is not a nurse call system for emergencies and does not replace the bell; it does not show patients’ names on the board.
Access: Only people whose role includes it — the clinic owner decides who
Your data: PHI-lite. Hosted in Boston, United States. On uninstall: Every request and its times are kept and can still be read.

How it works

Asked from the bedA tap on the bed’s QR, no app.
To the right teamYour routes, your target minutes.
TimedOn it, then done; both times kept.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It is not a nurse call system for emergencies and does not replace the bell; it does not show patients’ names on the board.

AI in ComfortRequest

AskQuestions about what is on screen — “What needs attention in ComfortRequest today?” — answered with the records it read.

DraftSummaries and notes for the team, marked as drafts until a person signs.

Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

See it on screen

ComfortRequest — Bed Requests — Let inpatients ask from the bed for water, a blanket or a nurse, and answer in time — 01Bed Requests — Let inpatients ask from the bed for water, a blanket or a nurse, and answer in timeCaptured from the running demo clinic

01Bed Requests — Let inpatients ask from the bed for water, a blanket or a nurse, and answer in timeCaptured from the running demo clinic

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Connected to

Read out of the code, not the brochure: each app below is here because one service queries the other’s tables. Install either side and the hand-over is already wired.

Reads from · 2

Patient Registry WardLine

See the whole clinic →

Questions clinics ask

What does ComfortRequest do?

An inpatient asks from the bed — a blanket, water, a wheelchair, housekeeping, a nurse — and the right team answers, with the time it took. A QR on the bed lets the patient or their attendant ask for something without pressing the bell and waiting: a nurse, water, a blanket, cleaning, a wheelchair, food or something else. Each kind goes to the team the hospital chose — nursing, housekeeping, porters or dietary — with the hospital’s own target minutes; the starting routes are written the first time and are the hospital’s to change or switch off. A second tap is the same request, not a new one. The team marks it on it, then done, so the time to answer and the time to finish are both kept, and the patient’s page shows someone is on it and when it was done. Staff can log a request said to them at the bed. The board shows the ward and bed, not the name — the people who answer need the bed, not the record — and the week’s median time to answer and how many were within target. A new QR stops the old one, and a discharge ends it. It is not for an emergency: the bell is.

What data does ComfortRequest read and write?

ComfortRequest reads admissions and beds (WardLine) and writes bedside requests, response and completion times, routes and target minutes. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.

What does ComfortRequest deliberately not do?

It is not a nurse call system for emergencies and does not replace the bell; it does not show patients’ names on the board.

What happens to our data if we uninstall ComfortRequest?

Every request and its times are kept and can still be read.

Is ComfortRequest available today?

Yes — ComfortRequest is live in clinics today. Set up your practice on MedAppz and install it from your dashboard.

Want to see ComfortRequest running on your own patients?

Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.

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