A mystery-patient visit, scored against the chain’s own service checklist and compared across branches.
For chains with more than one branch. Head office writes its own service checklist — greeting, wait, cleanliness, how the bill was explained, whatever the brand promises — each item with its weight; none ships. A mystery-patient visit to a branch, walk-in, by phone or through online booking, is recorded with the auditor’s name (often an outside agency), every item answered met, partly, not met or not applicable, the wait as timed, and comments. The score is the weighted share of applicable items met, with partly counting half, frozen with the checklist as it stood that day. Branches are compared over the last ninety days, lowest first, with the items most often missed across the chain. Only head office’s quality and operations people see it; the branches do not.
/mystery-patientmystery.readWhat it does not do, by design. A listing with only benefits is an advertisement.
Tell us what you run and we will show you this app inside a practice shaped like yours — or answer the question the page above did not.