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EngagementPlanned · in developmentPatient-facing

SmsInbox

Two-way SMS with a patient, from the same number every time.

Notify meIn development · not installable yet

What it is

SMS as a real conversation, not a one-way blast: a patient’s reply lands back on the same thread, from a number the clinic keeps, so a staff member can answer a question or confirm a booking by text. It joins UnifiedInbox alongside email and WhatsApp, threaded per contact.

Who uses it
Built for: Every specialty
Reads
Contacts, appointment and billing context for a reply
Writes
SMS messages, delivery status
Never
It does not send marketing SMS without the consent ConsentLaw records for that contact and channel, and it does not replace a clinical alert that needs a guaranteed read — that stays on its existing channel.
Access
Only people whose role includes it — the clinic owner decides who
Your data
PHI-lite. Hosted in Boston, United States. On uninstall: Nothing to remove yet — this app is in development.

How it works

The usual shape of a patient-facing app. SmsInbox’s own steps are written from its screen when it ships.

  1. Reach outMessages go to the patient in their own language, on the channel they use.
  2. ListenReplies come back to one inbox; anything worrying is flagged.
  3. BookA reply can become a booking in one tap.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not send marketing SMS without the consent ConsentLaw records for that contact and channel, and it does not replace a clinical alert that needs a guaranteed read — that stays on its existing channel.

AI in SmsInbox

AskQuestions about what is on screen — “What needs attention in SmsInbox today?” — answered with the records it read.
DraftSummaries and notes for the team, marked as drafts until a person signs.
Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

Questions clinics ask

What does SmsInbox do?
Two-way SMS with a patient, from the same number every time. SMS as a real conversation, not a one-way blast: a patient’s reply lands back on the same thread, from a number the clinic keeps, so a staff member can answer a question or confirm a booking by text. It joins UnifiedInbox alongside email and WhatsApp, threaded per contact.
What data does SmsInbox read and write?
SmsInbox reads contacts, appointment and billing context for a reply and writes SMS messages, delivery status. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.
What does SmsInbox deliberately not do?
It does not send marketing SMS without the consent ConsentLaw records for that contact and channel, and it does not replace a clinical alert that needs a guaranteed read — that stays on its existing channel.
What happens to our data if we uninstall SmsInbox?
Nothing to remove yet — this app is in development.
Is SmsInbox available today?
Not yet — SmsInbox is in development and cannot be installed. Join the waitlist and we will tell you when it opens.

Join the waitlist for SmsInbox

SmsInbox is in development and cannot be installed yet. Leave your name and number: the waitlist decides what we build next, and we will tell you when it opens.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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