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EngagementPlanned · in developmentPatient-facing

UnifiedInbox

SMS, email, WhatsApp, web chat and review replies — one thread per contact.

Notify meIn development · not installable yet

What it is

Every channel a contact might use lands in one thread against that contact, not five separate screens: SMS, email, WhatsApp, web chat and review replies, with assignment to a staff member and an SLA clock per thread. Today only WhatsApp is threaded; this brings the rest of the channels to the same place.

Who uses it
Built for: Every specialty
Reads
Contacts, SmsInbox, email and WhatsApp messages, review replies
Writes
Thread assignments, SLA clocks
Never
It does not send on a channel by itself — it is the shared inbox over channels that each already send through; turning off a channel there removes it from this inbox too.
Access
Only people whose role includes it — the clinic owner decides who
Your data
PHI-lite. Hosted in Boston, United States. On uninstall: Nothing to remove yet — this app is in development.

How it works

The usual shape of a patient-facing app. UnifiedInbox’s own steps are written from its screen when it ships.

  1. Reach outMessages go to the patient in their own language, on the channel they use.
  2. ListenReplies come back to one inbox; anything worrying is flagged.
  3. BookA reply can become a booking in one tap.

Rules it keeps

What it does not do, by design. A listing with only benefits is an advertisement.

It does not send on a channel by itself — it is the shared inbox over channels that each already send through; turning off a channel there removes it from this inbox too.

AI in UnifiedInbox

AskQuestions about what is on screen — “What needs attention in UnifiedInbox today?” — answered with the records it read.
DraftSummaries and notes for the team, marked as drafts until a person signs.
Every answer shows its sources. Nothing AI writes is saved until a person accepts it.

Questions clinics ask

What does UnifiedInbox do?
SMS, email, WhatsApp, web chat and review replies — one thread per contact. Every channel a contact might use lands in one thread against that contact, not five separate screens: SMS, email, WhatsApp, web chat and review replies, with assignment to a staff member and an SLA clock per thread. Today only WhatsApp is threaded; this brings the rest of the channels to the same place.
What data does UnifiedInbox read and write?
UnifiedInbox reads contacts, SmsInbox, email and WhatsApp messages, review replies and writes thread assignments, SLA clocks. Its data class is PHI-lite. Every app works on the same patient record — nothing is copied into a silo.
What does UnifiedInbox deliberately not do?
It does not send on a channel by itself — it is the shared inbox over channels that each already send through; turning off a channel there removes it from this inbox too.
What happens to our data if we uninstall UnifiedInbox?
Nothing to remove yet — this app is in development.
Is UnifiedInbox available today?
Not yet — UnifiedInbox is in development and cannot be installed. Join the waitlist and we will tell you when it opens.

Join the waitlist for UnifiedInbox

UnifiedInbox is in development and cannot be installed yet. Leave your name and number: the waitlist decides what we build next, and we will tell you when it opens.

We use your name, phone number and clinic name for one thing: to answer this enquiry about MedAppz. It is stored on our own server, in the single region our trust centre names, and it is not sold or passed to anyone else.

Email us

You can withdraw either at any time: write to hello@medappz.com, or tell whoever calls you, and we will delete what you gave us.

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